Shared Services Weekly: Digital transformation isn’t going away, but neither are we

Dear reader,

The Covid pandemic accelerated digitization projects in every industry, and although the impact of the pandemic is seemingly behind us, we know shared services are not the kind to dust off their hands and rest on their laurels. SSON knows this, so this week I wanted to share a few upcoming events, webinars and reports to help knuckle down and keep going.?

Upcoming Webinars

If you’re interested in getting insights into financial trends, then the October 27 webinar “Trends in Financial Reporting” is a perfect place to start. During the webinar finance leaders will identify how the Great Resignation will impact employees and financial leaders in the future, as well as how automation can improve a business's financial reporting process.?

Another upcoming webinar is perfect for any business working with large amounts of data in excel files. On November 10, “iQor Empowers Airline Agents to Boost Performance with Attended RPA” will explain how iQor ditched the excel file and created seamless workflows with attended RPA.?

Online Events

Customer experience (CX) is an essential area for any digital transformation, and shared services are at the center of delivering that experience by emphasizing hyper-personalization through advanced AI, data and digital tools. To learn how shared services professionals are leveraging CX automation in their organization, participate in the CX in Shared Services Digital Conference on November 1.

For those looking to establish a digital CoE to drive transformation, be sure to register for SSOW APAC Digital on November 2. Speakers at this digital summit will also discuss how to train citizen developers in low-code, no-code automation, and changing models of recruitment in the region.

Accounts Payable (AP) is one finance function that must move from partial automation to scaling E2E. Fortunately, SSON has an upcoming digital conference where you can discuss that very thing. Starting November 8, join “AP Automation Digital Summit” to hear how to get your AP Team out of monotonous administration and into strategic management, and building resilience through new payment platforms.

Special Report

Another important aspect of digital transformation is giving your employees the tools they need to excel in the hybrid workforce. “The Hybrid Workforce: How to Orchestrate Seamless Collaboration and Workflow” is a great resource for any business looking to establish strong communication streams in the new work model. This report will explain the challenges businesses are facing with their hybrid workforce, the technologies offering solutions, and how a governance model can have a meaningful impact.

Whitepaper

Along the lines of digital transformation, another hot topic over the past year has been navigating the process transformation journey. Businesses consistently struggle with increasing operational costs and delays in cash reconciliation & settlement due to inconsistency in processes across geographical regions. By downloading this whitepaper learn how AssistEdge Discover helps businesses identify process variations and select the right processes for automation.?

Podcast Highlight

In this second part of an in-depth mini-series, host Barbara Hodge sits down with Tom Olavi Bangemann , Head of Data Development & Research at SSON Research & Analytics . Tom brings profound experience in delivery, sales, and business development, with an impressive international career in Practice Management.?

Tom and Barbara offer a deep dive into the state of Global Business Services (GBS), based on SSON survey data. You’ll hear details on:

? Why is GBS so important right now, particularly as we head into a recession?

? The difference between shared services and GBS?

? The emergence of “ESG” in GBS scope and responsibility

? Organizational structures and leadership in a GBS model – and whether having a single central hub of leaders in GBS is sufficient

For the full details on that and a lot more, listen to the episode.

If you haven’t heard the first part of the conversation with Tom, you’ll find it in episode 20, where Barbara chats with him about why GBS needs to refocus on location.

Thanks for reading,?

Evan Beebe , Editor, SSON