Shared Services Weekly: Creating a Consumer-Like Experience for Your O2C Process

Hi and welcome to our Shared Services weekly newsletter!

At SSON we focus a lot on P2P content, but as a process that brings money into the organization and interacts so heavily with the customer, O2C transformation can make an even bigger impact on the organization. In September SSON is gathering experts from Bloomberg, Siemens, Johnson Controls, RHI Magnesita, Blackline and FIS, to talk about how they’re creating customer facing, AI enabled, digital O2C processes. Join us here , to see how you can improve your order-to-cash process.

All the best,

Sally Fletcher , Head of Digital Editorial, SSON

Upcoming Webinars

WEBINAR: The Impact of AI Agents on Your Workforce

Without careful workforce preparation and a large amount of empathy, no AI implementation will succeed. As AI is becoming ubiquitous, not implementing is not an option, it therefore follows that adapting your workforce to the new reality of AI co-workers, must become part of the plan. Join this webinar on August 27th as AI and automation experts from Hypatos and SAP examine the real-world Impact of AI Agents on the workforce in Finance and beyond.

WEBINAR: Building Agility & Innovation Into Your Outsourcing Partnership (As Well As Cost-Savings)

Join us on August 27th , and learn how Toyota Motors created an outcome-based outsourcing model and how they implemented it for their entire infrastructure and service desk. Specifically, this webinar will guide you through strategies to foster agility, drive innovation, and achieve significant cost savings in your outsourcing relationships. Don’t miss this opportunity to revolutionize your outsourcing approach, secure your place here!

WEBINAR: Operating Model Transformation in the Age of AI (5 Essential Considerations)

We all know we need to embrace AI… whether you are planning an operating model transformation right now or just thinking about how to position your company for success in the AI future. Our upcoming webinar will provide you with the practical steps to adapt your function and operating model to become AI ready. Join us on?August 21st , where Chazey Partners will share exclusive research and findings from their recent report.

WEBINAR: What does best-in-class look like in the age of autonomous processing?

Join this webinar on?September 18th at 3:00 pm BST where we will review what best-in-class performance for invoice processing and accounts payable looks like for automated versus autonomous solutions. See how you stack up and learn what you can do to improve performance. Featuring exclusive insight from Paul Ellis, UK Director at Medius.

Upcoming Online Events

ONLINE EVENT: Future of O2C: All Access

Mark your calendars for September 4th and join Future of O2C: All Access . We'll be exploring how organizations can look to confidently forecast and predict future cash-flow. How they can deploy automation and even AI tools to generate revenue and create elevated customer experience. We’ll also be examining the benefits of expanding order-to-cash, to opportunity-to-cash and incorporating sales into the GBS, for additional impact. Save your seat here!

ONLINE EVENT: IA World Series

The Intelligent Automaton World Series returns this September 17-18 addressing the challenge of managing 175 technologies in the average company. Learn how pioneering organizations leverage intelligent automation to connect systems, boosting productivity and creating autonomous enterprises. This year's event focuses on mindful automation and how groundbreaking solutions like AI and Generative AI are the missing pieces to achieving seamless integration. Secure your place here!

Reports

eBook: 3 Forces Reshaping Accounts Payable: Are You Prepared?

The world of Accounts Payable??is undergoing a dramatic transformation. Manual processes are becoming a thing of the past, driven by three key forces: the "Great Resignation" and global talent shortages, the rise of e-invoicing mandates, and the ever-growing impact of AI. This eBook will equip you with the knowledge and strategies you need to thrive in this evolving landscape. Read it here.