Shared Services Weekly: Benchmarking Opportunities in the New Year

Hi and welcome to our Shared Services Weekly Newsletter!

The new year is officially in full swing, and time is running out to participate in “The State of GBS in 2023 and Beyond” survey. This survey will help shared services thought leaders around the world determine what trends will drive GBS performance for the next year.?

Three reasons to participate:?

1. Benchmarking – By responding – and sharing with your social media universe – you can benchmark against industry experience?
2. Having your own say – How often do you have a chance to share with other shared services professionals what some of your most meaningful lessons of the past year have been??
3. Free content – As a thank you for participating in this survey, you will receive an analytics workbook from SSON Research & Analytics valued at $500.?

If you are looking for an event to participate in over the next several months, SSON has several to offer both in-person and virtually.?

The first scheduled webinar in the new year will come January 17 when SSON Research & Analytics (R&A) hosts the “Building Data-Intelligent Global Business Services” webinar. This online event will give participants the opportunity to learn about the optimal data-led processes and tips for ensuring people are prepared for the journey.?

Just two weeks later the first major online event of the year begins with the “HR 4.0: Digital Transformation Summit”. This three-day event will run from January 31 to February 2 and will feature some of the leading HR thought leaders of today. These leaders will share their thoughts on the future of hybrid work, tips for building a digital HR shared services center, and how to future proof your organization against recession and resignation.?

Another online event to look out for, “Intelligent Automation World Series” from February 7-9, is a great opportunity to expand your knowledge base in the new year. According to SSON R&A, 43% of the surveyed market assess their current automation levels as low. This online event gives businesses a chance through case studies, keynotes and connections to see how others have accelerated their automation levels for the entire enterprise.?

For those interested in understanding how the workplace is evolving – in response to opportunities and threats - , the “Future of Work & Business Resiliency Digital Summit” from March 14-15 is the perfect event for you. This two-day summit will look at the crucial role automation will play in delivering a stable future of work model, the impact workforce management decisions have made on productivity and the bottom line, and much more.?

If you are looking to put the screen down for a couple of days and attend an in-person event, “Workx Experience” is set to return February 21-23 in New York. This three-day event will showcase how the future of work meets workplace transformation. This year will feature more interactive discussion groups, lightning talks, an extraordinary exhibit hall experience, new fun and exciting networking opportunities.?

With 175 speakers and 1,000 attendees anticipated, don’t miss your chance to register for SSON’s flagship event, “Shared Services and Outsourcing Week” from March 20-23 in Orlando, Florida. This year’s event will focus on four main pillars: scope expansion, continuous improvement, talent management, and leveraging advanced technology and tools to improve processes and drive enterprise-wide transformation. If you are interested in a sneak preview of the event, “Emerging Skill Sets of the Future Shared Services Leader” is an intriguing conversation with Sumit Mitra, head of GBS for Tesco.?

Two-thirds of SSOs listed integration into the front-office as a priority for 2022, and that figure is not expected to shift exponentially this year. By downloading “Market Report: The Top Technologies Enabling Front-Middle-and-Back Office Integration” you will learn how solutions such as workflow discovery, intelligent document processing, and process mapping are making this integration possible.?

Thanks for reading!?

Evan Beebe , Editor, SSON