Shared Services Weekly: Is Agentic AI The Next Big Thing?

Hi and welcome to our Shared Services weekly newsletter!

We’ve had Blockchain, we’ve had RPA, we’ve had Generative AI, but the next big thing appears to be “Agentic AI.” Agentic AI refers to a class of AI systems designed to act as autonomous agents, capable of performing tasks, making decisions and interacting with their environments without requiring direct human intervention. But is it a flash in the pan or worth spending time to understand? We spoke to AI and autonomous finance experts Hypatos to understand how Agentic AI differs from Gen AI, and how it can be applied in finance and shared services. Read our breakdown here .??

All the best,

Sally Fletcher , Head of Digital Editorial, SSON

Upcoming Webinars

WEBINAR: How Generative AI Can Transform Intelligent Document Processing

Recent advances in AI have the potential to transform IDP from merely ingesting and processing documents to?understanding and acting?on the information within them. Join us July 23rd to discover how AI-Powered IDP solutions can transform business operations and deliver value like never before by automating complex document workflows, enhancing data accuracy, and delivering true, actionable document intelligence.?

WEBINAR: IRS Business Systems Modernization: Preparing Your Organization for Reporting Changes

Join us on July 30th for a webinar featuring Wendy Walker , Solution Principal at Sovos , to explore the ongoing impacts of IRS modernization on tax reporting. Wendy will delve into the evolution of these initiatives, discuss the motivations behind the IRS's modernization efforts, examine their implications for information reporting, and provide valuable insights on how to prepare for future changes.

WEBINAR: Fraud & AP Solutions: Did Your Supplier Change Banks or are You Getting Robbed?

44% of businesses have been targeted by invoice fraud. Taking place on August 14th?this webinar?will give you the upper hand in the fight against fraud, by putting AI and machine learning to work, turning your manual or template-based processes into secure, autonomous processes. Fraud shouldn’t just be a “cost of doing business.” Secure your place here .

WEBINAR: The Impact of AI Agents on Your Workforce

Without careful workforce preparation and a large amount of empathy, no AI implementation will succeed. As AI is becoming ubiquitous, not implementing is not an option, it therefore follows that adapting your workforce to the new reality of AI co-workers, must become part of the plan. Join this webinar on August 27th as AI and automation experts from Hypatos and SAP examine the real-world Impact of AI Agents on the workforce in Finance and beyond.

WEBINAR: GBS Disruption: Threats & Opportunities

GBS is poised for a profound transformation in the coming decade, transitioning from routine tasks to a dynamic GenAI-driven environment in finance, HR, procurement, and IT. This evolution promises not just savings, but a remarkable surge in business value and strategic alliances. Join SSON Research & Analytics on July 25th to explore the future landscape of GBS in 10 years, essential skills for success, key risks to consider,?and much more.

White Papers & Reports

The IRS Modernization eBook

IRS modernization efforts, events, and what is coming next with subject matter expertise from Wendy Walker. Download this eBook to learn how to adopt transformation strategies to ensure your organization can scale tax withholding and information reporting processes to meet the new compliance requirements.

How To Automate Accounts Payable eBook

This eBook offers a comprehensive exploration of trends in accounts payable (AP) automation, along with insights into what the future will hold, and the role of e-invoicing in AP automation. It outlines best practices for selecting the right solution and provides detailed guidance on successfully implementing AP automation projects. Download it here .

The Process Intelligence Playbook

70% of digital transformations fail because transformation efforts are not backed by facts.?This playbook equips organizations with the knowledge and tools to leverage cutting-edge AI to achieve operational excellence and business transformation. It goes beyond addressing current challenges. Instead, it positions Process Intelligence as a foundation for future innovation, empowering organizations to confidently navigate change and achieve success. Download it here .

REPORT: Generative AI in Shared Services: One Year On

Stay at the forefront of the digital evolution! Download this report to understand how SSOs and GBS are leveraging generative AI to boost productivity, streamline functions, and enrich customer experience. Discover key trends, implementation strategies, and the future landscape of generative AI in shared services.?

SSO Next Podcast

A Quick, Practical Guide To IRS Modernization

In this week's episode SSON talks to Wendy Walker ,?Solution Principal of Tax Information Reporting at Sovos , about IRS Modernization. Wendy unravells the always complicated world of tax and breaks down exactly what the latest IRS Modernization involves, how it will impact data protection and security, and the steps organizations should take to prepare for these changes. Listen to the episode here .