Shaping the Future of Healthcare: Kyndryl's Digital Workplace Innovations

Ivan A. Dopplé, Kyndryl Senior Vice President, Digital Workplace Services

Healthcare providers are amidst a revolution, driven by seismic shifts in how information is accessed, and care is delivered. The advent of technologies like #AI (Artificial Intelligence) coupled with the modernization of platforms and networks presents an unparalleled opportunity to enhance healthcare experiences. However, the challenges loom large, with administrative burdens, workforce attrition, and regulatory pressures creating a pressing need for change.

At Kyndryl , our mission is to help providers deliver improved patient care, experiences, and outcomes by integrating and modernizing technology, allowing providers to focus on patients, caregivers, and the community.

We partner with healthcare organizations to navigate the challenges unique to this industry – cloud migrations of electronic health records (EHR), staffing shortages, data management, physician, and staff experience –, offering solutions that mitigate risks and unlock the full potential of digital innovation while protecting patient data and security.

Like most industries, cybersecurity is the utmost concern.? When the stakes are high, knowing your systems are protected from ransomware attacks provides essential assurance.? We understand the value of persona-based services, offering tailored support to physicians and staff.? When a doctor has a question, they need and expect VIP support from a service desk agent who can quickly resolve their issue.? Even more valuable is the proactive measures Kyndryl takes to keep systems up and running before problems arise.

Optimizing hardware, refreshing devices, and maintaining shared systems that are moved from floor-to-floor operating are key to delivering quality care to patients.? ?We've all experienced being at the doctor’s office when a provider walks in with a tablet or shared device that transcribes the visit through speech-to-text.? Using passwordless solutions on shared systems provides doctors and staff with more options to complete their tasks.? From dictation software to the large healthcare systems, our solutions and infrastructure are optimized for robust performance and efficiency. ?

At Kyndryl, delivering an elevated experience to our customers is paramount. Together with our strategic alliances, we are enhancing both clinician productivity and patient experiences while optimizing IT (Information Technology) environments and ensuring seamless integration, thus paving the way for a more accessible and equitable healthcare system. Our vision extends beyond isolated solutions to creating an integrated digital ecosystem that drives the future of healthcare. We are empowering healthcare providers with invaluable insights, streamlining processes, and improving outcomes by utilizing data-driven decision-making and AI-powered strategies. As dedicated partners in transformation, Kyndryl and its alliances collectively rewrite the narrative of healthcare through continuous digital innovation, delivering tangible results for clinicians, patients, and communities alike.

Customer Stories:

In a groundbreaking collaboration, Kyndryl revolutionized the IT infrastructure of a prominent healthcare organization, consolidating disparate electronic medical record systems into a unified platform. This transformation facilitated seamless data management, cost reduction, and enhanced security measures, allowing the organization to refocus resources on core healthcare delivery while Kyndryl managed technical complexities, setting a new standard for efficient IT enablement in healthcare – See the full story here.

A transformative partnership saw Kyndryl enhance the IT (Information Technology) infrastructure of another healthcare entity, leveraging expertise in hybrid cloud solutions and automation to ensure resilient services for patients. With Kyndryl's support, the organization established a dedicated command center staffed by managed services experts, modernizing infrastructure, and optimizing ongoing healthcare technology services, setting a new standard for patient-centric care – See the full story here.

Kyndryl recently completed a remarkable migration project for a major medical center, transferring its data center within an unprecedented timeframe. Despite critical importance, Kyndryl ensured seamless transfer of systems, implementing stringent security measures, and minimizing downtime. This achievement highlights Kyndryl's commitment to supporting clients in IT transformation initiatives, fostering digitization and operational optimization – See the full story here.

Partnering with a renowned hospital, Kyndryl aimed to enhance the technology experience for staff, deploying tools like Kyndryl Bridge and artificial intelligence for IT operations (AIOps) to predict and prevent issues. By modernizing daily tools and streamlining technology stacks, Kyndryl boosts work efficiencies and innovation, allowing staff to maintain focus on delivering exceptional care – See the full story here.

Conclusion:

As we navigate the complexities of modern healthcare, one thing remains clear – the future is digital. Through strategic partnerships, innovative solutions, and an unwavering focus on human-centric care, Kyndryl is spearheading a revolution in healthcare delivery. Join us in shaping a better, more connected future for clinicians and patients alike.

Visit Kyndryl's Digital Workplace Services to learn more about our transformative approach to healthcare.

https://www.kyndryl.com/us/en/services/digital-workplace