Shaping the Future of Customer Leadership

As a leader invested in the the importance of your customers and employees in driving growth in your business, your perspective is invaluable.

Get Involved Here

Each year, our Customer Director Report gathers thought leadership from across our community, and this year is no different. It's time and I am reaching out directly to you.

I know your time is precious, but I also know that your unique insights can help shape the future and thinking of CX, customer functions, business leaders and investors who download our report each year. That’s why I am asking for just a few minutes of your time to answer a couple of key questions.

What’s in it for you?

This is your opportunity to contribute to a collective vision that drives our industry forward. By participating, you’ll gain access to the aggregated insights from our community, offering you a comprehensive view of the latest trends, salary insight, diversity across leadership roles, challenges, and opportunities across CX, our report is the only one of it's kind focused on the primary customer focused leadership roles across the UK market, now in it's fourth year.

It’s also a chance to voice your opinion on the evolving role of customer experience (CX) and where you see the most significant investments being made in the coming year.

What I would like to know from you:

1. What do you see as the biggest challenge facing customer functions at this time?
2. What do you see as the biggest opportunity for customer functions for the year ahead?
3. Do you believe the strategic need for CX has increased or decreased in recent years?
4. Where do you believe primary investments will be made in the coming 12 months?

You can respond to one or all of the questions and if you have additional thoughts please do let me know.

Your responses can be completely anonymous, or you can choose to have your thoughts attributed to you. Either way, your input will contribute to a richer understanding of our industry's future.

Additionally, we're running our annual salary survey, and by participating, you'll receive a detailed report on current trends and benchmarks.

How to Participate:

Get involved here, which is the link to our survey to share your thoughts online, or alternatively feel free to post on the discussion or email us at [email protected]

Your feedback is crucial in helping us compile a comprehensive report that reflects the diverse perspectives of our community.

I am excited to hear from you and thank you in advance for your time and valuable contributions.

If you have not seen last years Customer Director Report then you can download that or view a copy online here.

I help CEOs, COOs, HRDs and business leaders improve the diversity, success and retention of their new leadership hires across Customer, CX, Operations, Transformation, AI, Insight and Planning, providing recruitment consultancy and Executive Search services. Helping you deliver a much improved performance and ROI. If you would like to talk more about your unique challenges and to see if I might be a future resource for you, Book a call today.