Seven Tips for Even Better Phone Calls

Many of us have felt the significant increase in unsolicited phone calls to our cell phones, homes phones, and even work phones, in the last couple years.

So we are reluctant to answer the phones at all anymore. In fact, there are a number of people out there who really dislike talking on the phone. But it’s not just about age, it’s about communication styles and communication preferences regardless of when you were born.

Today I offer some tips on getting better at phone calls, whether you’re receiving or placing them, whether it’s for work or for pleasure, that might help us all out just a little bit.

1. Answer well 

I’ve heard people answer the phone with “Yo” or “Go” or “What?” This kind of greeting makes it really tough for the caller.

2. Identify yourself first

Even the spammers know to do this, certainly we can too.

3. Ask if this is a good time

If you don’t extend this courtesy, you could find yourself in an unproductive, or even harmful, conversation

4. Restate the objective

Now’s the time to be sure you're on the same page as the person on the other end of the line. 

5. Ask if the connection is clear

This quick and simple tip can save lots of time and headaches. “Can you hear me okay?”

6. Pause for questions

Continuous conversation leaves us mentally juggling the words that are still being said, the questions we now have, and our responses to the thing that was said five and half minutes ago.

7. Watch the clock

Don’t hesitate to wrap it up and find some additional time on the calendar.

Check out the full article HERE

If you are interested in getting these tips directly in your inbox, sign-up for our newsletter HERE