As a business Owner your most valuable assets are:
- Your Team
- Your Clients
- Your Referral Partners
Your Team:
- Job post- Relationships are a two way street and start at day one! In this job post you need to list Something Wonderful about your company that would appeal to or impress you applicant. Like: Company Mission- Being a part of something bigger matters so much, volunteer work and part of company profit going to a cause is huge! Then list a few clear expectations and requirements for the position. Then some more perks, training, flexible, joyful, culture... Then have a test project and more wonderful information about advancement and growth opportunities personally and financially! Tool- https://golance.com/signup/r/IVeFnTtw3
- On Boarding- Systematize/Personalize this process in your company. Communication, expectation and organization of information is huge here. Project directions, deadlines, updates and details. Proper training and internal company mentors are very valuable. Tool: - https://trello.com/jessicakoch18/recommend
- Edify and Encourage in front of both current team and clients. Celebrate them! Tool: https://restream.io/join/NkGqx6
- Creating a SAFE, TRUSTED environment. Let them know your team is your first priority BEFORE even your clients. That even if they make a mistake you will be there for them ... THEY need to be able to TELL you anything AND Everything!! You must always REMAIN CALM and reply, "thank you for trusting me and feeling safe enough to come to me with this challenge, do not worry together we will come up with both a solution and a plan to prevent this challenge from arising in the future"! Let them know you value and appreciate you. (Unless you are shooting rockets into the moon, or you have human life in your hands, 100% of mistakes are not a big deal...they are fixable, avoidable with good planning and systems for future. They are also learnable moments.. for you, your team member and your clients. Life will go on.. show kindness, patience, compassion and loyalty to your team members and they will appreciate you, work harder for you when you are not looking, turn down people who try to steal them from you and have your back as much as you have theirs! That is priceless!
- "60 Things" This is another talk I do... It is important to KNOW your team members as much as HR laws will allow and as much as they feel comfortable sharing.. things like their favorite color, birthday, family, kids names, sports, birthdays, causes, past times, hobbies, what motivates them (it is not always money!)... Tool: CRM Sytems: Like Nimble and Zoho
- Ask them what they want in a working environment and if they need anything else to be successful in their work and feel happy in your company! Tools: https://surveysparrow.com/blog/15-best-surveymonkey-alternatives-top-competitors/
- Brainstorm with a mentor group ways you can make your team feel they are truly invested in the company and it's success! Tool: https://www.makeuseof.com/tag/8-free-mind-map-tools-best-use/
- Get your teams feed back listen to their ideas! Together, make company goals that would include in the goal room for bonuses for team members when the goal was met! (Profit Sharing, Rocks)
- If Virtual, still schedule working sessions together so you can deepen relationship and chat a bit while you both work on different projects and are still getting work done but helping remove the feeling of isolation. Tool: Zoom and more.. https://startupstash.com/zoom-alternatives/
- What is in your company happiness kit? Happy images, gifs, inspiring videos, quotes, surprise public celebration of team members, in front of whole company or maybe even on social media!! Tool: https://pospri.me/jessica9373
- Have a growth plan based on what each team member wants to achieve, in the company, in knowledge, personal growth, health, Family, Community and Life goals! Be a part of their success journey when possible supporting them in more than just work and knowledge..
Your Clients:
- How your promote your serves, brochures, posts, website, --- this is your first impression you have seconds for this to be good! No pressure Tool: Canva https://www.canva.com/join/heroic-pages-droplets
- Have a Mobile friendly website
- "60 Things" This is another talk I do... It is important to KNOW your clients as much as they feel comfortable sharing.. things like their favorite color, birthday, family, kids names, sports, birthdays, causes, past times, hobbies, what success looks like to them. Tool: CRM Sytems: Like Nimble and Zoho
- Presentation, deeper chance to know you, webinar, video, networking, master mind, challenge, one on one... They must FEEL good at the end of this... remember people remember how you make them feel!! Right .. the rest is well... forgotten. Listen, listen, ask good questions, and Listen!! Compliment, VALIDATE, in your responses Mirror, tone, energy and key words....
- On boarding --- Make this an experience, systematize and personalize (schedule time quarterly or annually to review this process to brain storm with top clients and team how to up level and personalize (while still systematizing) this process. Tool: - https://trello.com/jessicakoch18/recommend
- On going .... Communication, Email, Hard Mail, Voice Mail Messages, Ringless Voice Mail Drop and more!
- Know what your customers are thinking! Tool: https://blog.shift4shop.com/give-your-customers-a-voice-with-3dfeedback
- Create and make available Loyalty programs and policies- Like grandfathered in pricing
- Attributes you should strive to have: Focus on communication, Be positive, Treat your client as an individual, Share knowledge, Be open-minded, Exceed expectations, Understand your client’s goals, Stay humble,Use project delivery tools, Develop appreciation
- Know Your Own Language Style: Tool: https://bp.crackmycode.com/jessica.koch Additional Personality Test Tools: https://www.indeed.com/career-advice/career-development/personality-tests
- Speak your client’s language: https://codebreakertech.com/ref/jessica.koch
- Create and make available affiliate, referral and other programs
- Quarterly Review customer experience, journey and how to up level what you are providing. Tool: Calendar -- Seriously SCHEDULE it!~~~ SO you Can Make it Happen~
- How Technology will impact client relationship: Tool: This Article is a Great Resource with Powerful Insight: https://blog.hubspot.com/service/customer-service-technology
- 50 Amazing Tools: https://www.fundera.com/blog/50-free-tools-to-help-grow-your-small-business
- More Tools: https://howtostartanllc.com/start-a-business/best-small-business-tools
- More Strategies!: https://www.abstraktmg.com/st-louis-business-journal/strengthen-your-client-relationships-with-these-15-leader-recommended-strategies/
Referral Partners:
- Feature, Feature, Feature!!
- All the above...
PS: Here are some great networking and places to find potential speaking opportunities:
?MBX?- Making Business Connections.
Connections that make a difference. Meet people from in your community and around the world to broaden your network.
?Hey, don't forget to join us?FREE?every week?Thursday from 1:30 PM - 3 PM EST to Network with Fellow Speakers and learn about GREAT Speaking Opportunities!
Here is a?FREE Speaker Directory to search for NEW Speaking Opportunities?and be found.
?Virtual Speaking Networking?event?Every 1st Tuesday of the month?4:00 PM?to?6:00 PM?EST
?The BEST place to collaborate & meet speakers!?OC Speaker's Network!
Sponsored by:?Get Speaking Gigs Now?
Grand Connection?is a fabulous Networking Group focused on Connect, Create & Collaborate.
They hosts several FREE amazing events every month like Posting Parties, Speed Networking, Speakers/Networking Events.
Some Other Great Stuff I LOVE:
As always my gift to you is a free custom report all about you!! The Science of Communication is so Cool ~ In 90 Seconds! Find out your code as my Free Gift Click the link below & receive a free report all about YOU!! You will be amazed...I was.. (Please feel free to share this link with friends, coworkers and family!) It is so fun to compare reports..BOY do we learn a lot about each other!
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Thank you for taking the time to read this article. If I can help you with Sales and Marketing Consulting for your company or for yourself please feel free to contact me. I am a National Speaker and Webinar Teacher with numerous references. You can find me?https://www.dhirubhai.net/in/jessicakoch1/
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P.S ~The Science of Communication is so Cool ~ In 90 Seconds!Find out your code as my Free Gift Click this link & receive a free report all about YOU!! You will be amazed...I was.. (Please feel free to share this link with friends, coworkers and family!) It if fun to compare reports..BOY do we learn alot about each other!
To learn more please use my affiliate link! Thanks :) If you would like to have more information about the amazing BANK technology check out my link:?www.codebreakertech.com/jessica.koch
Here are some of my top industry keywords are:
Sales, marketing, business, sell, sales manager, sales training, online sales, sales consultant, sales strategy, sales process,
- Copyright ? 2017-2022 Jessica Koch of Jessica L. Koch Consulting LLC. All Rights Reserved Not for sale reproduction without permission from Jessica L. Koch.
