Seven keys to developing a Service Mindset

Over the next eight weeks, I will delve into the seven keys of developing a Service Mindset, arguably the most important ingredient in ensuring the delivery of a standout service experience that delights every customer ... every time!

Week one ... the all-important definitions of Service, Mindset, and Service Mindset.

Service: the act of fulfilling a useful function; an act of help or assistance that benefits another; guidance and advice that a business provides people who buy or use?its products or services.

“Service is taking action to create value for someone else.” – Ron Kaufman

Mindset: an established set of attitudes, beliefs, and assumptions of an individual or group concerning values, culture, philosophy, frame of reference, outlook, or disposition that shape how you make sense of the world;? an habitual or characteristic mental attitude that influences how you think, feel, interpret, perceive, behave, and respond to any given situation.

“Whether you think you can?or?think you can't, you're right.” – Henry Ford

Service mindset: prioritising the needs of your customer first; a compass that provides direction for a business toward customer-centricity; the beliefs, mentality, and attitudes that support all team members to consciously create and enhance the customer experience by going above and beyond what is expected; a collective commitment of transforming transactions into relationships where delighted customers become loyal advocates.

"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” – Sam Walton

Weeks two – eight will cover the seven keys:

1. empathy

2. focussed attention

3. active listening

4. being timely and responsive

5. transparency and candour

6. kindness and caring

7. curiosity and understanding.

#serviceleadership? #servicemindset? #serviceexcellence? #customerexperience? #designdeliverdelight