Setup of WhatsApp Auto Reply for Consistent Customer Communication

WhatsApp platform is majorly used for messaging and chatting among users. But over the years, it has become a main business tool for online communication.??

WhatsApp Marketing and WhatsApp Commerce are two major areas to expand your online business with your expected business objectives to achieve goals.?

Well, WhatsApp business communication is reaching new heights every year with the help of technology. For example, you can even reply to your customers during out of office or other than office working hours. i.e. 24/7. In this case, the reply via WhatsApp is mostly automated.?

WhatsApp Auto Reply is a token of quality customer communication, customer appreciation and delivering to them the comfort of working with a reliable brand. The degree of customer service is enhanced via WhatsApp Auto Reply.????

If you are planning to use the WhatsApp Business Auto Reply Message feature or thinking about integrating a WhatsApp Auto Reply Chatbot, you’re working towards top quality customer service and improving efficiency.?

Auto reply to WhatsApp is a feature that allows users to set up prompt replies to incoming messages without manual intervention.?

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• Shortcuts:nbsp;
• Concept of WhatsApp Auto Reply
• Benefits of Using WhatsApp Auto Reply in Businesses
• How to Set WhatsApp Auto Reply in WhatsApp Business App?
• How to Activate Auto-Reply by Using WebMaxy Platform?
• Limitations of Auto Reply for WhatsApp Business
• How to Get a WhatsApp Chatbot Using WebMaxy?
• Uses of WhatsApp Chatbot for Auto Replies
• Conclusion
• Frequently Asked Questions

Concept of WhatsApp Auto Reply??

An Automatic Message in WhatsApp is a pre-set reply that gets delivered when someone messages you, mostly useful for out-of-office notifications.?

If you wish to send an instant reply to your customer’s message any time, you can think about WhatsApp Auto Reply, without disturbing your current work and time.?

WhatsApp Auto Reply is the role to play here. If you are using the WhatsApp Business App, then you can easily use this feature – WhatsApp Auto Reply. You can answer customer queries with the help of the auto reply feature even if you are away from the office or the office working hours are not started or at late night hours. In this case, the customer will receive an auto reply of ‘Away from the office’ or ‘We will contact you shortly ‘. This represents your value for customers, customer service supports any time or round the clock as a reputable brand.??

Customer will receive these messages instantly upon their queries at your WhatsApp business Number.?

An Auto Message on WhatsApp enables users to send preset replies automatically when they’re not available or busy.?

Benefits of Using WhatsApp Auto Reply in Businesses?

Making sure for 24/7 communication with clients and customers??

In today’s world, your business communication must be available for any time always.?With WhatsApp Business auto reply, you’re always available “online” for your customers.?

Your customers will always get a prompt reply at mid-night or an early morning for their queries.?

Offering instant responses to frequently asked questions??

For most frequently raised questions by all customers, you can think of using WhatsApp Auto Reply Chatbot. It will immediately answer those common questions, conserving time and effort.?

Building trust via prompt replies

Nothing says “We appreciate you” more than a fast response. Even though it’s an automated message informing them to know you’ll get back soon, building trust. Your customers will admire punctuality, and this gives a positive impression of the brand’s image.?

Cutting down the workload for customer service representatives

Break is important for humans working regularly. By incorporating a WhatsApp Business Auto Reply Message, you’re helping out your team of service representatives, making sure that they do not get tired with regular questions.?

How to Set WhatsApp Auto Reply in WhatsApp Business App??

Let us see how to set up WhatsApp Auto Reply in WhatsApp Business App with below given steps:?

• Access Settings: Open the WhatsApp Business app and click on the three dots in the upper right corner of the Chat window. Now, click on Settings -> Business Settings -> Away message.
• Enable ‘Send Away Message’: Turn on the toggle button next to ‘Send away message’.
• Customize Your Away Message: Click on the message and input the away message you want to send to your customers, then click ‘Ok’.
• Schedule Your Away Message: Set up the schedule of your away message on the basis of your preferences.
• Always send: Select this if you’re not available for an extended period, just like a vacation.
• Custom schedule: Choose the schedule to send automated messages during specific times of the day.
• Outside of business hours: Implement this to send automated messages only beyond business hours.
• Note: Make sure and set business hours in your WhatsApp Business profile.
• Select the Recipients: Select the recipients for your away message.
• Everyone: Send automated messages to everyone who messages you after business hours.
• Everyone not in the address book: Send messages to numbers that are not in your contacts list.
• Everyone except: Exclude certain contacts from receiving autoreplies.
• Only send to: Send messages to selected contacts.

How to Activate Auto-Reply by Using WebMaxy Platform??

You can refer below steps:?

1. Login to WebMaxy Website (or Mobile App)?

2. Go to ‘Templates’ menu box??

3. Select the ‘Add’ button for creating new Autoreply Template?

4. Write your Auto-Reply message content in the right-hand side window and save upon composing the message content. Now, your new template is ready for frequent use.?

5. Refer to Inbox to select your desired contact/ contacts list and select the contact you want to send or set the auto reply. A separate message window at right hand side gets open with the contact’s name.?

6. Attach/ incorporate your expected Auto reply message in the message body by selecting it from the template library.??

7. Click on the send arrow to send the Auto reply.?

Limitations of Auto Reply for WhatsApp Business?

To set an auto message in WhatsApp, you can use WhatsApp Business settings or third-party apps to configure automated responses. With WebMaxy you can do the same.??

But there are certain limitations for WhatsApp Business auto reply.??

Let us refer them here:?

1. Overdependence Risk

Depending heavily on auto replies may take to a generic customer experience. It’s necessary to balance the use of WhatsApp auto reply with human interaction to sustain a personal touch in your customer service.?

2. Restricted Scheduling Flexibility

Although you can schedule WhatsApp auto replies for times, there might be moments when you require more dynamic scheduling options. For instance, during unexpected closures or emergencies, the current scheduling features might not be enough adaptable.?

3. Possibilities for Miscommunication

Auto replies are preset messages with template formats. If not regularly updated or precisely targeted, they can take to miscommunication with your customers. Making sure that your WhatsApp Auto Reply Messages are clear, specific, and updated. This is the key to prevent confusion.?

4. No Personalization in Tedious Scenarios?

You can tailor make WhatsApp business auto replies to some extent. They might not fully address more tough or specific customer inquiries. This limitation means that auto replies may sometimes fail to give the nuanced responses that certain situations demand.?

5. Absence of Advanced Features

While WhatsApp Business auto reply offers basic functionalities, it lacks advanced features like AI-driven responses or the ability to understand and categorize various types of customer queries automatically.?

6. Spamming Concerns

Spamming may occur if auto replies are not set properly, this may happen due to duplication of messages to customers several times. It’s vital to set up these replies thoughtfully to skip overwhelming your customers.?

7. No Real-Time Interaction?

Auto replies can not provide real-time, interactive communication. They can not ask follow-up questions or take decisions based on customer responses, which can be a limitation in resolving tedious customer issues.?

8. Dependency on Internet Connectivity?

Same as all features of WhatsApp Business, auto replies depend on a stable internet connection. Internet connectivity issues may lead to delays / failures in sending such automated responses.?

9. Lack of Comprehensive Analytics

WhatsApp Business provides restricted analytics on the performance of your auto replies. Without detailed insights, it’s challenging to measure the effectiveness of your auto-reply to strategize and make informed improvements.?

10. Limited Branding??

Even though you can customize the content of your auto replies; the format and presentation options are limited. This can restrict your ability to completely align these messages with your brand’s unique communication and style.?

If the WhatsApp Business app doesn’t seem fit for your business to auto reply to your customers on WhatsApp, then you can use the WhatsApp Business API to set up a super smart auto reply chatbot on your business number.?

By entirely knowing these limitations, businesses can utilize the auto-reply feature in WhatsApp Business. They can employ additional tools and strategies to improve customer communication and satisfaction.?

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How to Get a WhatsApp Chatbot Using WebMaxy??

For various types of frequent customer queries during the start / prior during the process and after the process, WhatsApp Auto reply is necessary. For the large volume of customer database and customer support requirements, businesses need WhatsApp Chatbot for 24/7 customer assistance and service.?

By use of WebMaxy, businesses can develop their chatbot for Autoreplies.??

Let us refer the process of chatbot automation with WebMaxy as follows:?

1. Login to WebMaxy (Website login) with your user credentials

2. Refer to the Chat Automation Menu box window and click on + Add option for the new condition creation for WhatsApp Automation.

3. Go to ‘Add Rule’ window

4. Fill up the required When condition first drop box as well as of the condition part.

5. Fill up the performed action part with appropriate selection of Auto Reply option. Also, fill up the message sending option for both-existing users and new users added.

6. Fill up the details you require inside the Auto Reply template on the right-hand side of the window.

7. Click on the Save button to add it.

Without writing any code, you can deploy an intelligent chatbot on your WhatsApp Business. A chatbot will be available forever there for your business to auto-reply on WhatsApp. As a leading provider of WhatsApp Business solutions, WebMaxy can help your business leverage the full potential of the platform.?

WebMaxy offers smooth integration with the WhatsApp Business API. It makes smooth and efficient communication with your customers.?

By partnering with WebMaxy, you can gain access to features like below:?

• Expert support: Avail yourself of guidance from industry experts to assist you to find and optimize your WhatsApp Business communication strategy.
• Advanced features: Benefit from WebMaxy cutting-edge features, like automation, AI chatbots, and CRM integration, to simplify your customer interactions.
• Tailored solutions: Get tailored solutions that resolve your unique business needs, making sure about the best possible results.

The WhatsApp Business app is a required tool for businesses in 2023. It allows you to set up auto-replies and stay connected with your customers. With WebMaxy’s expertise and the power of the WhatsApp Business API, your business can deliver great results in today’s competitive market.?

So, begin with the future of communication and start using autoreply for WhatsApp Business today!?

Uses of WhatsApp Chatbot for Auto Replies?

Integrating a chatbot with WhatsApp can really improve your business communication and customer support a lot!?

Just have a look on the key benefits of using a WhatsApp chatbot as per given below:?

• Modified Customer Service: These Chatbots can handle multiple customer inquiries simultaneously, offering quick and efficient support, leading to quality customer satisfaction.
• 24/7 Availability: Chatbots are available round the clock, making sure that customers receive assistance at any time, even apart from business hours.
• Fast Response Time: Chatbots can offer instant responses to customer inquiries, improving the overall customer experience and avoiding stress developed from long waiting times.
• Cost Savings: By automating routine tasks and frequently asked questions, chatbots can drop operational costs and enable your team to work on more complicated issues.
• Lead Generation and Nurturing: WhatsApp chatbots can help find potential leads, engage with them, and guide them via the sales funnel, leading to boost conversion rates.
• Multilingual Support: Chatbots can be developed to understand and communicate in multiple languages, offering a diverse customer base and multiplying your business’s reach.

Conclusion

In short, implementing a WhatsApp chatbot can remarkably enhance your customer support, simplifying communication processes, save costs, and accelerate business growth.?

Deploying a WhatsApp Chatbot can transform your WhatsApp customer support strategy. ?

By automating routine interactions and delivering instant auto responses, these AI-powered assistants?really enhance customer satisfaction. This?improves efficiency and?lowers down operational costs.?It also allows your human agents to concentrate on more intricate and demanding customer inquiries for driving business growth.?

For Creating WhatsApp Chatbots for WhatsApp Auto reply, you can contact us at: [email protected].

We are available to serve you always.?