Settl revisit pls!

Have you ever felt deceived?

My story goes like this: I’ve been living in a property owned by @SettI in Bangalore. I had a much better experience staying with them during January and February 2024. Like any other facility management company, they face their own challenges.

The support team seems clueless about what’s happening in the property and struggles to resolve queries or maybe as a person from Customer Success and Support, my expectations are high. Even for the simplest of requests, you need to raise a ticket because the property manager often ignores your calls. Housekeeping has communication barriers, speaking only Hindi, not even basic English words. Despite these issues, I would say those two months were smoother compared to what I'm dealing with now.

I moved to Property 1 of SettI on April 22, 2024, and stayed there until May 30. Then, I relocated to another property, Property 2, within the same company’s portfolio. I’m currently living here. I’ve taken a single room for myself, paying 37.5K as an advance. I’ve encountered several facility issues that remain unresolved. The most significant problem, however, is that I’ve had no network for two weeks. In this location, mobile networks don’t work, so I completely rely on Wi-Fi. I’ve been sending tickets back and forth, with no resolution.

Meanwhile, the sales team has been in constant contact, eager to extend my contract. They’ve been calling me every single day, and while I appreciate their dedication to building the brand, it’s frustrating that no one has informed me why my network service was blocked due to an outstanding payment of 2150 rupees. This charge, which is for repainting, was added to my account for transferring from Property 1 to Property 2 after a month or so, which I'm not aware.

During this period, I was already emailing people about the charges because it was only added in July, even though the audit happened on 30th May. The manager confirmed that I didn’t need to pay any extra fees since it was an "inter-shifting" process. Now, being informed over a month later about an additional charge doesn’t make sense. I even raised a ticket on June 27 to question this, but I kept paying my rent as usual. Now, they’ve disconnected the Wi-Fi without any prior email or SMS notification which I came to know today.

For the past two weeks, I’ve been suffering without network access, reaching out to various people to resolve this issue, only to be stonewalled. Finally, when I spoke to the sales representative, they brought up the charge—something I was unaware of. My question is, given the ticket I raised, why was this issue only brought to my attention now? On top of that, I’ve already paid 37.5K, so why would I try to avoid paying 2K? I don’t understand the logic here. Please train your team to follow proper procedures and improve customer service. If not, your brand reputation may suffer.

#SettIProperties #FacilityManagement #CustomerExperience #PropertyManagement #RealEstateSolutions #LivingExperience #ResidentialServices #TenantSupport #PropertyRentals #UrbanLiving #QualityLiving #PropertyIssues #CustomerService #NetworkConnectivity #TenantSatisfaction #settlbangalore #settlhyderabad #settldelhi #settlchennai #coliving #colivingbangalore