SETTING THE SCENE FOR SUCCESS

As the long weekend approaches and the cold weather sets in, attracting guests requires more than just great deals – it's about creating the right ambience and embodying the right attitude. The perfect ambience sets the stage for memorable experiences, enticing customers to relax and enjoy. This means paying attention to details like lighting, music, decor, and even the scent in the air, all designed to create a welcoming and enjoyable environment.

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Here are some tips that can help set your venue up for success this long weekend and beyond.

Lighting: Dimmable lights to adjust the mood as the evening progresses, starting with brighter lights for early diners and gradually dimming them for a more romantic setting.

Music: Curate playlists that match the desired mood and vibe of your venue. Ensure the volume is appropriate – loud enough to create energy, but not so loud that it disrupts conversations.

Decor: Decorate with seasonal themes or local elements to create a unique and engaging environment. Use comfortable and stylish furniture that invites guests to linger.

Scents: Utilise pleasant scents that enhance the atmosphere without being overpowering. Consider using essential oil diffusers or scented candles.

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Equally important is the attitude of your team. A warm, enthusiastic, and accommodating team can make all the difference. When guests feel valued and appreciated, their satisfaction increases, leading to positive word-of-mouth and repeat visits. This can be achieved by;

• Offering a Warm Welcome: Train your team members to greet every guest with a smile and a genuine welcome. Personalise greetings by using guests' names when possible.
• Providing Attentive Service: Encourage team members to anticipate guests' needs and be proactive in offering assistance. Train your team to be observant and attentive without being intrusive.
• Maintaining a Positive Attitude: Create a positive and upbeat work environment where team members feel motivated and happy. Encourage team members to maintain a positive demeanour, even during busy or stressful times.
• Effective and Efficient Problem-Solving: Equip team members with the skills to handle complaints and issues efficiently and graciously. Empower your team to make decisions that enhance guest satisfaction.

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These elements all add a positive human touch to your guest experience and are key components in our range of customised Customer Service Excellence programs. We also cover strategies for team-building, stress management, and effective communication to create a supportive and cohesive team who is prepared to go the extra mile, and teach techniques for de-escalation, empathy, and providing satisfactory solutions that will actually enhance guest loyalty.

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By implementing the strategies above and leveraging our comprehensive training programs, your venue can successfully create the perfect ambience and cultivate the right attitude to attract and delight customers, especially during long weekends when guests are looking to enjoy their time off to the fullest. To find out more, reach out to [email protected].

LET'S KEEP IN TOUCH

1.???? Subscribe to my weekly podcast, "The Michelle Pascoe Hospitality Podcast" - https://www.michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast

2.???? Learn more about my Customer Excellence & Engagement Workshops, designed to help your team to deliver a consistently memorable experience to your members and guests - https://www.michellepascoe.com/frontlinetrainingprograms

3.???? Learn more about the Middle Management Movement?- a suite of values-based leadership programs designed to develop?the confidence, leadership skills, and emotional intelligence of your current and aspiring middle managers in just 12 weeks - https://www.michellepascoe.com/middlemanagementmovementprogram

4.???? I absolutely love a chat and half-strength latte, so reach out to book an appointment - https://www.michellepascoe.com/contact