Set your business apart with outstanding customer service

When customers feel valued and supported, they are more likely to return and recommend your business to others. This is why great customer service can be the deciding factor that sets your business apart from the competition.?

But how do you ensure that your company provides excellent service while complying with EU regulations? This is where Your Europe can help with insights on key aspects of the customer relationship, from offering clear guarantees to protecting customer data and resolving disputes.?

Win customer trust with transparent guarantees?

Clear guarantees not only protect your customers but also show that your business is trustworthy and reliable. Building trust starts with transparency - when customers know they are protected, they feel more confident about making a purchase.?

Under EU law, customers are entitled to a legal guarantee of at least 2 years on the purchased goods, which protects them from the faulty products or products that don't match their description. In this case, you must offer a free solution, such as repair or replacement of the product, a price reduction or a full refund.?

You can take customer satisfaction a step further by offering an additional commercial guarantee, either included in the price or sold separately. As the implementation of these guarantees can vary between the EU countries, check out our easy-to-use interactive tool to explore all the rules specific to your market.?

If you want to gain a better understanding of EU consumer law, you can sign up for the free training courses tailored for micro-businesses and SMEs. Find local courses in your country or simply register for online training and get a certificate to validate your knowledge.?

Resolve disputes quickly and efficiently?

Disagreements with customers can happen, but going to court isn't your only option. The EU offers fast and cost-effective ways to resolve disputes while maintaining customer relationships and protecting your business reputation.?

Alternative Dispute Resolution helps to resolve complaints without going to court, through a neutral third party such as a mediator or complaints board. It is available in all EU countries for both in-store and online purchases and most cases are resolved within 90 days.?

If your dispute relates to an online purchase, the Online Dispute Resolution platform makes it easy to resolve issues entirely online. The interactive platform is free, available in all EU languages, and connects you with a resolution body to handle the complaint.?

For claims under EUR 5,000, the European Small Claims Procedure is a simple and affordable way to settle disputes with customers or other businesses in the EU. All you have to do is fill in the necessary forms and send them to the relevant court. You don't need to hire a lawyer, but you will usually have to pay a court fee, which will be refunded if your case is successful.?

Secure and safeguard your customers' data?

Protecting your customers' personal data is essential to building trust and loyalty with your audience. Your Europe has all the resources to help you implement the General Data Protection Regulation (GDPR) for your business, ensuring transparency, security, and accountability.?

GDPR applies to any business that processes the personal data of individuals in the EU, such as their name, address, IP address, or payment details. To comply with GDPR, you must obtain consent before processing personal data and ensure it's only used for the agreed purpose. To enable customers to make an informed decision, you must provide a privacy notice with information about how data is collected, processed and stored. Customers can ask to access, correct, or delete their personal data at any time.??

You should also ensure that your customers' data is protected by measures such as encryption, strong passwords, and secure connections (HTTPS). In case of a data breach, you must notify your national Data Protection Authority within 72 hours if the breach puts individuals at risk. Depending on the severity of the breach, you may also need to notify affected customers.?

Build lasting customer trust with Your Europe?

Customer trust isn't just given - it's built through consistent and reliable service. By focusing on transparency, trust, and compliance, you can set your business apart or even turn one-time customers into loyal advocates.?

By taking advantage of free tools, guides and courses, you can ensure your business is prepared to meet customer expectations and navigate EU regulations with ease.?

Don't wait to act - visit Your Europe today and explore how you can build stronger customer relationships and create lasting success!?