Serving Others to Serve Yourself
Grant Herbert
Empowering today's great professional services technicians to become exceptional leaders | Executive Coach | Team Coach | Leadership Trainer and Mentor | Inspirational Keynote Speaker | Mental Health Advocate
Do you find that attraction and retention of quality people is even more difficult right now than it has been? That’s happening all around the world.
As we continue our conversation around social awareness, I want to help you to understand how you can shift that.
Hi, this is Grant Herbert, VUCA Leadership and Sustainable Performance Coach, and today, I want to continue our conversation around being more socially aware, more empathetic, working with your people in a way that says: “I care and understand” by helping you to embrace this wonderful thing called Service Orientation.
Leadership is about being able to anticipate and meet the needs of not just yourself but also your team as well.
Unfortunately, as we get even busier in this VUCA world, we have that challenge of being able to invest energy in others because we're so flat out, we've got our head down and our tail up, and we're just getting our stuff done, and people feel like they are not being nurtured.
That's the real reason why people leave.
You've probably heard this saying before: "People don't leave organisations; they leave people."
If they feel undervalued by the people they're working with, they will look for it elsewhere.
Service orientation is the third competency in this area of social awareness.
We've talked about empathy and how it differs from apathy which says: “I don’t care", and sympathy, where you just feel sorry.
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Empathy says: “I understand.”
We've also talked about having situational awareness so that you can see what's going on around you rather than just being tunnel vision-focused on what you're doing, and you can then be attuned to what's going on.
Service orientation is about anticipating rather than waiting for people to tell you what they want.
To do this, you need to move away from being “ME” centred to being “WE” centred.
You need to understand each individual in your team. For those you don't understand, you need to use the skills we've already talked about to get a deeper understanding of each other.
This is a journey that you will be going on together with your people. It's not something that you are doing alone, however sometimes in leadership, it might feel that way. You feel like: “Am I the only one who understands?”
Grant Herbert (aka The People Builder) describes himself as an ordinary guy, with an outstanding wife and 5 amazing kids, who has a passion to help people escape the performance trap and regain their authenticity in every area of life. He is a VUCA Leadership Mentor, Sustainable Performance Coach, Master Coach Trainer in Social and Emotional Intelligence,?and the founder of People Builders.
Visit?www.grantherbert.com ?to find out how you can connect.