ServiceNow’s Entire Portfolio Is Booming

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ServiceNow (NYSE:NOW) recently reported its second-quarter results that surpassed market expectations. ServiceNow is witnessing robust growth across the entire gamut of its offerings including IT Service Management (ITSM), IT Operations Management (ITOM), Customer Workflow, and Creator Workflow segments. Nothing appears to be standing in the way of this giant.

ServiceNow’s Financials

For the second quarter of the year, ServiceNow’s revenues grew 32% to $1.41 billion, ahead of the market’s forecast of $1.36 billion. EPS of $1.42 was also slightly ahead of the market’s estimates of $1.21.

By segment, subscription revenues grew 27% to $1.29 billion, and professional and other services revenues grew 36% to $76 million.

ServiceNow expects subscription revenues of $1.4-$1.405 billion, compared with the market’s forecast of $1.39 billion. The market was looking for total revenues of $1.45 billion for the quarter. ServiceNow expects to end the current year with subscription revenues of $5.53-$5.54 billion, above analysts’ forecast of $5.47 billion.

ServiceNow’s Growth

ServiceNow continues to see significant expansion in the nature of services that its customers are using its platform for. Today, its Now Platform analyzes over 300,000 data points per month, optimizing the performance of each aspect of the value chain. Its core IT workflows remained very strong with ITSM services selected in 16 of its top 20 deals. 14 of these deals were over $1 million strong. Its AI-powered Service Operations is attracting big customers such as Walgreens Boots Alliance.

Employee Workflows are also being widely used as it is helping drive employee experiences that enhance productivity for employees anytime, anywhere. The Now Platform provides employees the system of action for key events, including onboarding, parental leave, moving, and many more such events. Employee Workflows were in 13 of its top 20 deals, with six deals over $1 million.

Customer Workflows are another strong segment where ServiceNow is delivering connected experiences that improve customer operations speed, agility, transparency, and convenience. Customer Workflows were in 10 of its top 20 deals, with four deals over $1 million. It now has over 2,000 customers running customer service management.

Within Creator Workflows, it is accelerating software development across the entire enterprise by providing everyone access to low-code tools to quickly create applications and experiences. IDC estimates that more than 500 million apps will be developed by 2023, and ServiceNow is hoping that its low-code platform will help capture a big portion of this market.

It continues to enhance its product offerings and recently announced updates to its Workplace Service Delivery solution to support facilities teams and employees in hybrid work environments that require flexible and agile workplace service management applications. Employees are given a consumer-grade mobile experience with the ability to reserve workspaces, conference rooms, and services and navigate workplaces. Its solution provides businesses with data and insights necessary for better informed real estate costs and optimization. It also continues to add to its integrations and recently announced one with Microsoft Windows 365 that will enable users to easily access cloud PCs directly through Microsoft Teams regardless of their location.

ServiceNow clearly displayed strong momentum across its entire product range. Analysts are pleased with its performance and expect the stock to climb to $700. Its stock is currently trading at $590.29 with a market capitalization of $116.94 billion. It hit a 52-week high of $598.37 in February and a 52-week low of $418.53 in August last year.

Disclosure:?All investors should make their own assessments based on their own research, informed interpretations, and risk appetite. This article expresses my own opinions based on my own research of product-market fit, channel execution, and other factors. My primary interest is in product strategy. While this may have bearing on stock movements, my writings tend to focus on long-term implications. The information presented is illustrative and educational, but should not be regarded as a complete analysis nor recommendation to buy or sell the securities mentioned herein. I am not a registered investment adviser and I am not receiving compensation for this article. I am an investor in this company.

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