ServiceNow-WhatsApp Integration
Pushpendra Singh
Senior Technical Engineer at ServiceNow ?E?-HCL, E?-Cognizant?? CSA ?CAD ? CIS - ITSM ?ITSM-Suite
In this article I will be providing a step by step overview as to how we can integrate WhatsApp with the Assigned To field of Incident form in ServiceNow.
Step-1
Go to images table(db_image) and save your image that will be used as a clickable Icon.
Step-2
Go to UI Macros(sys_ui_macro) and create a new Macro. In the anchor tag we have copied the image link that was present on the image that we uploaded on the Image table.
Step-3
Update the Attribute of the Assigned To field and call the UI macro in the attribute. "Contact" is the name of Macro that we have created
Step-4
After Saving the attribute go to incident and open any incident form. You will see WhatsApp icon that we uploaded in image table near the assigned to field.
Step-5
Update the UI macro code as mentioned below-
After Saving the macro code. Go and click on the Whatsapp icon on the incident form. You will be directed to the api.whatsapp page and there using the whatsapp web you can chat with the user.
Click on Continue to Chat
Click on WhatsApp Web and you will be able to Chat.
Please provide your feedback, what you think about the article.
ServiceNow | ITSM | HRSD | CSM | Service Portal/ Employee Center | Integrations | ITAM | CMDB |Virtual Agent | SPM |
2 年It's great Pushpendra Singh, can we create incident using whatsup communication ?
Servicenow Senior Consultant at EY || CSA || CAD || CIS-APM || CIS-HR || CIS-ITSM
4 年It's easy and awesome ?? keep posting.
Co-Founder & Chief Technology Officer | Technology Enabler @inMorphis | ServiceNow Hall of Fame
4 年Good one Pushpendra Singh
ServiceNow Senior Consultant at Deloitte.
4 年This? is a cleaver one. There are other ways as well. But this is the easiest i have seen. Ofcource it comes with limitations then the actual ones.
ServiceNow Admin/Developer
4 年Explained Nicely.