ServiceNow Utah Release by Devoteam N Platform

Utah release was introduced by ServiceNow in February, focusing on new product expansions, innovation and simplicity of automation. Let's have a look at the most important highlight for each workflow.

SPM (Strategic Portfolio Management)

In the ServiceNow SPM Utah release, the core concept of SPM remains the same, which is to align work with business goals to deliver products and services that support strategic priorities. What did change is the flexibility and scale at which you can now follow these goals and strategies.

ITOM (IT Operations Management)

The Utah release brought numerous new features and updates to IT Operations Management solution that can help organisations save costs and improve overall efficiency.

Creator Workflows

Thanks to the newest ServiceNow release – Utah, scaling Citizen Development is even easier than it was before. You can see that the main focus is on streamlining app development and giving prescriptive guidance in creating low-code applications.

Customer Workflows

For Customer Workflows, ServiceNow Utah release focused solely on enhancing the user experience thus improving the relationship with your customers.?The new updates are making it easier to generate knowledge article URLs/sitemaps and assist customers better while using the portal with e.g. Proactive Triggers.

IRM

The release introduced new features and enhancements within Common Control Management, Issue Management, Risk Appetite Framework and Operational Resilience Workspace. Thanks to those, you can avoid unnecessary or redundant work of your teams, reduce costs and make better risk-based decisions throughout the whole organisation.

SecOps

When it comes to SecOps, ServiceNow Utah release focuses mainly on improving existing features/products, rather than introducing new ones. Updates bring more options to operate and handle the incidents, offer a more convenient workspace for all users and help managers navigate around their workspaces better.

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