ServiceNow Support Engineer Opportunity - San Antonio, TX

An exciting opportunity that matches your skill set and experience.

Position: ServiceNow Support Engineer

Location: San Antonio, TX

Duration: 6-12 months

Primary Responsibilities:

• Fulfill ServiceNow requests and provide IT equipment solutions, support computer refreshes, and assist with information requests about solutions like Device Provisioning and Imaging based on Lines of Business needs.
• Utilize ServiceNow Dashboarding & Reporting, Catalog Management, and Request analysis and processing.
• Handle database updates, laptop/desktop refreshes, SharePoint updates, rollout and refresh audits, technical writing, and create/maintain wiki and KB articles.
• Support break-fix scenarios and process New Employee Orientation orders on the backend.
• Maintain compliance process documentation, create training materials, resolve Knowledge Base flags in ServiceNow, and monitor the Knowledge Base owning group and incident queue.

This role offers an excellent opportunity to work with advanced ServiceNow functionalities, support essential IT operations, and contribute to process improvements.

Please let me know if you're interested or have any questions. I would be happy to discuss further details.

Please share your resume at [email protected]