ServiceNow Socials Episode 18 Recap
Amit Gujarathi
ServiceNow Architect & Mentor | 4x MVP (2022-24) | Author of "Think Thrice Code Once" | Certified CTA, CIS, CAD, CSA | ITSM & Agile Expert | Empowering Professionals Through Technomonk
?? Upcoming Pune Meetup
Due to overlapping events on June 29th, there was a discussion about postponing the upcoming ServiceNow Socials Episode 19. A poll will be created on the social page to gather community feedback on rescheduling ServiceNow Socials Episode 19.
?? CTA Session Updates
Recent CTA sessions focused on enterprise architecture standards, moving beyond single-product discussions. The sessions also emphasized enhancing presentation skills, particularly in handling questions effectively.
??? Washington Migration Impact
Changes in the UI architecture in the Washington release have disrupted existing RPA bots. Consequently, the migration has been postponed to allow time for addressing necessary modifications.
?? Adopting New Technologies
There was a conversation about integrating new JavaScript features and migrating teams to updated tools. The approach involves starting with one application to grasp ECMAScript 2021 features, allowing developers ample time and space for adoption.
Open Questions:
?? Balancing Customization Needs
The discussion highlighted the importance of setting clear expectations with clients regarding workspace customization. It was agreed that sticking to out-of-the-box solutions is crucial for maintaining best practices.
?? Challenges in Implementing CSDM
Implementing Configuration Service Data Management (CSDM) presents several challenges, such as overwhelming documentation and client requirements conflicting with standards. Ensuring clients follow best practices without feeling overwhelmed is a key focus.
Open Questions:
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?? Understanding Configuration Service Data Management (CSDM)
CSDM was explained in simpler terms, emphasizing its role in providing guidelines for optimal use of CMDB and avoiding conflicts. Standardizing processes and common terminology are crucial for uniform understanding.
?? Next Steps in Learning CSDM
Thoroughly reading documentation and standards is essential for a proper grasp of CSDM. Adopting a technical mindset that aligns with these standards will aid in effectively implementing enterprise architecture.
??? Using Standards to Avoid Conflicts
Referring to standards like TOGAF and Archimate can prevent client conflicts by providing clear guidelines. Following these frameworks ensures that solutions are robust and consistent.
??? ServiceNow Adoption Challenges
Adoption of ServiceNow features like Service Mapping was discussed, with ITSM being the default configuration. Suggestions were made to explore solutions for reducing Discovery costs in future sessions.
?? CSDM Basics Discussion
A proposal was made to establish a group study on CSDM basics, utilizing Atul's videos as learning resources. A dedicated CSDM session in the next socials is planned.
?? Infrastructure Knowledge Improvement
Improving infrastructure and networking knowledge through basic learning resources was encouraged. Suggestions included exploring internet resources to understand data centers and credentials.
SNAPS