V-Soft Consulting is currently hiring for a?ServiceNow Administrator - 100% On Prem?for our premier client in?Chicago, Illinois. This is a?contract to hire?position.
Education and Experience ?
- Bachelor's degree in Computer Science, Information Systems, or other technically relevant degree or any combination of equivalent work experience and education.
- 8+ years’ experience as an IT Application or System administrator, with at least 2 years’ experience specifically as a SNOW administrator and/or developer required.
- 2+ years working with various SNOW modules such as Service Catalog, Knowledge, Asset Management, Change/Incident, CMDB, ITSM and CSM.
- Experience implementing, and/or upgrading ServiceNow.
- Experience and knowledge supporting ServiceNow ITSM, ITOM, ITAM, and CMDB modules.
Knowledge, Skills and Abilities ?
- Work with business and technical teams to design and build workflows that manage, enhance, and/or improve internal processes.
- Develop system integrations and process automation, fully utilizing the platform’s workflow capabilities.
- Create reports and dashboards in the SNOW platform to meet internal customer and business needs
- Support vendor updates and new releases while maintaining system integrity and availability across development and production environments.
- Proven experience creating SNOW update sets, promoting, and testing in multiple instances, and deploying into production.
- Excellent knowledge of SNOW best practices.
- A solid understanding of ITSM processes.
- Stay abreast of new features and functionality playing a role in driving continual improvement, platform expansion and adoption.
- Monitor of health and compliance of the ServiceNow implementation.
- Document and maintain functional business requirements, process flows, and business use cases.
- Support IT Infrastructure Library (ITIL) process including Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, and other ServiceNow modules. (Serve as direct support of the day-to-day administration of the platform).
- Function as the SNOW subject matter expert and offer recommendations and solutions, as needed, to meet collaboration and governance needs.
- Manage access controls for SNOW platform and its functional modules.
- Configure business rules, user interface (UI) policies and actions, client scripts, and access control lists (ACLs), including writing advanced scripting of each (including CMS/Service Portal).
- Configure notifications, UI pages, UI macros, script includes, formatters, etc.
- General understanding of operating system models (Linux, Windows), hardware architectures, distributed computing architectures, storage technology (SAN/NAS/DAS), server virtualization, memory management, networking, system maintenance, disaster recovery, database failover models, database theory and design, Security/Identity Management (Okta, AD), authentication and authorization, Business Intelligence platforms, dashboards, data mining and visualization tools, mobile application deployment and management along with service integration.
- Able to develop presentations and propose ideas effectively to team members at all levels with varying levels of technical expertise.
- Excellent verbal/written communication, collaboration, analytical and presentation skills.
- Active participant in the development of strategic initiatives for the platform, team, and organization.
- Ability to work independently and within a larger group of engineers
Qualified candidates should send their resumes to [email protected]
V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India and across the U.S., including Madison, Chicago, Denver, Harrisburg and Atlanta. Known as an agile innovative technology services company, we were recently rewarded the Large Business of the Year award from Louisville Business First and were recognized among the top 100 fastest growing staffing companies in North America. V-Soft has a wide variety of partnerships across diverse technology stacks and holds such titles as MuleSoft Certified Delivery Resource, Oracle Gold Partner, ServiceNow Partner, Microsoft Partner and Cisco Registered Partner, amongst many others.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425
