ServiceDesk Plus is now ITIL?-certified for 14 practices!

Hey there, ServiceDesk Plus is off to a great start in 2025 and we hope it's been the same for you. However, a new year spells new ITSM challenges, calling for robust strategies to combat them. From exciting certifications to a bunch of new enhancements we've brought to Zia, explore how ServiceDesk Plus can be the ideal ITSM solution for you and your team this year.

Let's jump right in!

Foster an ITIL-aligned service desk to drive service excellence

We're elated to let you know that ServiceDesk Plus is now ITIL?-certified for 14 practices. For years, we've supported thousands of organizations worldwide in transforming their service delivery. We believe this certification is a testament to our commitment to helping our customers effortlessly adopt industry-standard best practices and realize value quickly.

Know more

Zia gets a boost with a bunch of new exciting enhancements ?

We've extended Zia's predictive intelligence to the Problem and Change modules, enabling you to intelligently assign technicians for handling problems and predict change risk levels. Additionally, the new Conversation Summary feature provides AI-generated overviews of ticket details, and Zia’s Text Assist helps generate context-based content, improve grammar and spelling, and translate text.

Learn more

The ultimate ITAM guide for the modern enterprise

IT spending is expected to rise significantly in the coming years. With a growing emphasis on managing IT resources effectively, IT asset management becomes essential. Here’s a handy guide that decodes how ITAM helps optimize costs and maintain control over IT resources, making it easier for you to maximize value from your IT investments.

Read the guide

Four key SLA metrics you need to gauge

?As you optimize your IT asset management, it’s also essential to stay on top of your overarching service delivery performance. In today’s data-driven world, it’s easy to feel lost in a sea of information, but with the right tools and analytics, IT service desks can measure almost everything they do and SLA adherence should be a top priority. In our latest article, we explore the key SLA metrics every service desk should monitor.

Read now

We'll be back with more exciting news next month. Subscribe to our newsletter to receive the latest news and updates.