Service Touchpoints

Morning guys.

This week's podcast episode is about your service department.

Specifically, the touchpoints.

It's the first episode of our series on the 5 Key Touchpoints.

Today, we’re joined by Darren Bedford to tackle the first point:

The Booking and Pre-Call.

We’ve all heard service advisors say they simply don’t have enough time.

But what if the solution lies in having a more robust system for bookings and pre-calls?

Darren walks us through how streamlining these steps can help you save time and improve efficiency.

Here's what we discussed:

• {01:18} An overview of the 5 Key Touchpoints
• {03:50} Identifying where problems can begin
• {05:40} The “Rugby Pass” metaphor explained
• {07:15} Comparing bookings to service work
• {11:09} Insight into issues faced by other garages
• {15:45} What makes a great pre-call
• {25:00} Darren’s top tips for improving your service process

Tune in now

I think you'll find this one useful.