Service Mirage

Struggling with customer service issues?

It's like riding a rollercoaster—ups, downs, and a hint of confusion.

We want your feedback amidst this amusingly tangled situation.

But let's talk options.

Here's our treasure map of contacts and guidelines to tackle these woes:

• Start with our website: Bajaj Allianz Life
• Get in touch with your insurance advisor or sales relationship officer
• Drop by the nearest Bajaj Allianz Life branch; find it here
• Shoot us an email at [email protected] from your registered email
• Dial our Toll-free number: 1800-209-7272 (Monday to Sunday: 9:00 AM to 7:00 PM IST)
• Check this link to contact the designated Grievance Redressal Officer at your nearest branch.

Didn't hear back within 15 days or not happy with the resolution?

Here's where it gets interesting.

You can take it up with the Ombudsman for Redressal, but there are a few rules: wait a month after your complaint's rejection or no response or within a year of the final insurer's reply.

Plus, no ongoing litigation, please!

Sounds straightforward?

Not quite.

This labyrinth of rules demands a written complaint, signed, sealed, and complete with all your details.

Now, could you pause?

Can a 78-year-old easily crack this code?

That's a puzzling thought. Care that breaks records but wins awards

(To be continued)