IT Service Management with ServiceNow
ITSM is important for various reasons. Implementing of IT Service Management with ServiceNow can regularize processes through a structured delivery. IT Service Management implementation with ServiceNow also reduces costs by structuring a predictable IT organization. Implementing ITSM for business benefits by bringing actionable insights helps in decision making.
- Increased IT efficiency and productivity through defined roles and responsibilities
- Process Implementation based on best practices
- Increased support to counter regularity and compliance challenges
- Increased visibility and understanding of IT services
- Reduced incident lifecycles
- Better understanding of Business needs
- Higher IT service availability levels for higher business productivity
- Increased value and cost efficiency Manage expectations better
- Reduced impact of incidents on the business
Highlights of IT Service management with ServiceNow
- Enhance the Service Experience
Automate support for common requests with virtual agents powered by natural language understanding (NLU). Engage users with natural, human conversation to provide consistent good customer service experiences.
- Consolidate IT Services
Rapidly consolidate existing tools to a single system of action in the cloud.
- Improve IT productivity
Use machine learning algorithms and virtual agents to automate routine tasks and increase the productivity of agents.
- Gain visibility into processes and services
Get full visibility into any process or service with built-in dashboards and analytics providing realtime, actionable intormation to improve service quality.
- Provide mobile connectivity
Enable employees to find answers and get work done from a modern mobile application.
Grow to ServiceNow ITSM Professional
Supercharge your IT Service Management (ITSM) with the power of machine learning, the speed and availability of virtual agents, and the insight of Performance Analytics. ITSM Professional elevates your service experience by:
- Automatically categorizing and assigning incidents
- Giving users instant, consistent answers with 24×7 automated support
- Delivering real-time insights to help agents make faster decision
- Driving service efficiency by automatically initiating and tracking service improvements
- Whitepaper : Grow to ServiceNow ITSM Professional | DxSherpa