Service Management Round Up
ITSM Well-being in 2024
This article shares the results of our latest well-being in IT survey, including how 82% of respondents think working in IT will get harder over the next three years.
Get the Gartner Market Guide for ITSM Platforms and Other Recent Industry Analyst Reports for Free
Our annual(ish) article now has a new name, but the intention is the same – to publicize any ITSM-related industry analyst reports made available by ITSM tool vendors.
4 Top ITSM Trends for 2024
What ITSM trends and developments will we see in 2024? And how will these impact the way you work? Many factors affect service management, but these are the ones TOPdesk anticipates will have the most impact.
Setting Up an IT Service Desk Part 4 – Selecting Your IT Service Desk Tools
This article by Eusoph Simba considers the technology an IT service desk team uses to provide support and assistance to end-users.
The Silent Crisis: Mental Health in IT
Here’s the uncomfortable truth – many IT managers still struggle to recognize the signs of declining mental health in their teams. Check out this article by Daniel Breston to see how you can recognize the big 4 mental health issues.
5 Ways ITIL Documentation Boosts ITSM Success
ITIL documentation can take many forms. This article by Gilad David Maayan shares some examples, along with five ways it can boost ITSM success.
领英推荐
On-demand Webinar: The Current State of AI Adoption in Service Management and Practical Guidance for Organizations and Leaders
This on-demand webinar from Stephen Mann and Jason Yeary of SymphonyAI dives deep into the world of AI adoption in service management. Understand the factors that are preventing companies from adopting AI in ITSM, and receive insights into the “basic” generative AI use cases that organizations should consider testing.
XLAs – What They Are and How to Approach Them
This blog by Stephen Mann for HaloITSM takes a look at experience level agreements (XLAs) - what they are, along with seven tips for introducing them into your organization.
On-demand Webinar: Building Value for Your IT Department in 2024
Access this webinar recording in which Stephen Mann and EasyVista explore "Advanced ITSM" as a holistic approach, interconnecting trends like value, digital transformation, and employee experience. Plus, how to connect the dots between Advanced ITSM and unlocking business value.
Content From Our Friends
We often read content from vendors, practitioners, and consultants that we feel would be appropriate to share with our readers and subscribers. As such, below you'll find links to additional content that we feel may be helpful to others (that isn't written for ITSM.tools or by a member of our team).
HappySignals: The Global IT Experience Benchmark
This report from HappySignals Ltd analyzes responses from 1.86 million IT end-users across 130 countries, examining happiness and perceived time loss among various industries, company sizes, service desks (internal vs. outsourced), and global variations in IT support profiles.?
State of the CIO, 2024: Change makers in the business spotlight
The 2024 State of the CIO survey, which canvassed 875 IT leaders and 251 lines of business (LOB) participants, found that while the usual functional and transformational duties still dominate the CIO agenda, refining business strategy and leading change has become a clear mandate as organizations prepare for the next chapter, in which the convergence of data, analytics, and emerging AI technologies wholly transforms the business.
The Next Evolution of Enterprise Service Management
"Enterprise service management was designed for a pre-pandemic world, & while it served a purpose, it’s time to reconsider its ongoing suitability and where it needs to further evolve." says Joe the IT Guy of SysAid . Delve into his thoughts in this blog.
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