Service Management Round Up
ITSM.tools and Atomicwork recently ran two AI adoption surveys. The first was with North American IT professionals. The second was a separate survey that sought end-user, i.e. non-IT personnel, perspectives of corporate AI adoption. This article summarizes some of the key findings.
Whether you’re looking to optimize your organization’s existing cloud usage or planning a move to the cloud, this article by Gilad David Maayan explains how to manage costs effectively.
Most organizations do some form of incident management. They might not call it “incident management,” but regardless of what it’s called, there are many key incident management tips for IT service desks to consider. This article by Sophie Danby shares 20 of the most common incident management tips.
IT teams continue to face an onslaught and multitude of challenges and rising expectations that seem to evolve at an astonishing rate. This article from Ruben J. Franzen from TOPdesk looks at the strategies required to deliver outstanding IT services in this rapidly evolving world.
This article by Stephen Mann shares some of the key ITSM insights from BMC Software Connect 2023, many of which relate to the opportunity for IT organizations to leverage AI to improve their operations and the associated business outcomes.
This article by Vawns Murphy rounds up the best advice from the itSMF UK 2023 conference on a variety of service management-related topics.
Every year, ITSM.tools runs a quick, one-question poll to understand the “ITSM help” readers would like in the year ahead. If you haven't done so already, please help by taking this year's poll to tell us which topics will be important to you in the year ahead.
Join Stephen Mann and EasyVista on January 18th at 11:00 EST/16:00 GMT as they explore the dynamic landscape of ITSM, address current challenges, and call for change. Discover the key trends (AI, EX, ESM, People) shaping ITSM based on 2016-2023 data, and get practical use cases for AI in ITSM, with a specific emphasis on AIOps.
领英推荐
Here Stephen Mann looks at a best practice framework that you might not have heard of - FitSM. It differs from most other ITSM frameworks, methodologies, and standards in its focus and because the standard and associated training materials are available for free. This blog for ManageEngine IT Service Management explains what FitSM is and what it offers to organizations.
This blog by Stephen Mann , written for Provance , looks at the need for greater ITSM and ITAM integration (not just in technology terms), starting with the inclusion of ITAM in ITIL 4.
The future of compliance management will bring transformed practices and shifts towards new areas of focus. Looking ahead and incorporating them into your strategy will help you guarantee your organization meets its regulatory requirements and avoids harmful consequences. Here Sophie Danby takes a closer look at 10 compliance trends to look out for in 2024 on behalf of InvGate .
Content From Our Friends
Often we read content from vendors, practitioners, and consultants that we feel would be appropriate to share with our readers and subscribers. As such, we'll be using this space in our service management round-up to link to anything we see in the month that we feel may be helpful to others (that isn't written for ITSM.tools or by a member of our team).
Gain insights from industry authority Doug Tedder , alongside Tim Lawes from SymphonyAI Summit , on automation in enterprise service management, the impact of AI on employee experience, and the future of ESM with AI and automation.
One key challenge that organizations continue to face is the key step after experience data is captured and analysed – translating the experience data and insights into prioritised improvements and then successfully executing them.To help, this blog by David Keen offers seven practical tips for experience-data-led ITSM improvements.
Here, Joe, the IT Guy from SysAid, shares four practical tips for ensuring artificial intelligence adoption success using organizational change management.
In this ManageEngine IT Service Management article, David Barrow, CITP FBCS explores the comparisons between ITIL and other prominent frameworks, focusing on how these comparisons matter to service management practitioners, service desk teams, and technical support teams.
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