Service Management Round Up
Avoid the perils of creating a lengthy request for proposal (RFP) spreadsheet as the primary mechanism for your ITSM tool shortlisting exercise, and instead use this alternative method suggested by Stuart Rance .
Kotter’s 8-step Model provides a comprehensive approach to change management and has been widely adopted globally. This article by Hadi Ahmadi [Soroush] explains the model and how it helps with change management and enablement.
This article by Gilad David Maayan provides an in-depth understanding of cloud migrations, their significance in the modern IT operations landscape, what can go wrong in cloud migration, and how ITSM professionals can help.
Digital minimalism isn’t just a trend; it’s a practice that can significantly streamline operations, enhance efficiency, and, importantly, contribute to sustainability. This article by Nancy Louisnord, MBA explains.
What makes a security incident process successful? How can teams respond more efficiently? Why are changes like cloud migrations making this harder? This article by Crystal Morin explores and aims to help.
There’s currently a lot of interest in AI use cases for ITSM, but how much AI adoption has there been in ITSM to date? We're still running our short poll to gather new insight. If you haven't already given your (anonymous) answers, then please take a minute to take a look.