Service Management Round Up
This article by Stephen Mann shares data related to how people feel about their ITSM solution and why people switch (or will switch) tools. Plus, additional insights and opinions based on the data.
There’s still real confusion about where incident management stops and problem management begins. This article attempts to clear up the confusion and shares top tips for incident vs. problem management in the real world.
Generative AI is the new trend taking the internet by storm, but is useful for IT service management? This article by Sanjeev NC from SuperOps explores.
Agile is not so much a tool as it is a mindset. But how do you use that philosophy to change the way you work in service management? Here Ruben J. Franzen of TOPdesk shares his experience-based insights.
This article by Vawns Murphy looks at tips for managing your change process – from successful communication, to how to handle your change advisory board, and more.
Here, nine service management industry authorities ( Sami Kallio , Phyllis Drucker , Rae Ann Bruno , Roy Atkinson , Doug Rabold ITIL?, HDI-CI , Neil Keating , Katrina Macdermid , Alan Nance , and Antonina Douannes ) look at a sample of the most popular ITSM trends and their relationship with, and the importance of, experience data.