Service Management Round Up
ITSM Trends in 2024
This article from Sophie Danby shares the results of our 2024 content poll, insights into how ITSM trends have changed, trend-related opinions, and links to existing ITSM.tools content that might still be helpful.
Security Patch Management: Trends and Predictions for 2024
This article by Gilad David Maayan looks at the current state of security patch management, along with trends and predictions for how it may change (or stay the same) in 2024.
Defining Your IT Service Desk Structure
The IT service desk is the critical interface point where IT interacts daily with customers (or end-users). To deliver outstanding IT capabilities, you must ensure that your IT service desk consists of several key components that work together to provide effective IT support that reflects the overarching business needs and goals.
What’s Wrong with the Advice that “ITSM is a Journey, Not a Destination”?
If you’ve worked in ITSM roles long enough, you’ve probably been told, “ITSM is a journey, not a destination” at some point. But a journey is a series of destinations and for long journeys these break up the route and provide a sense of direction and accomplishment as they are reached. But what does this have to do with ITSM? This article explains.
Webinar: Building Value for Your IT Department in 2024
Join Stephen Mann and EasyVista on February 20th at 11:00 EST/16:00 GMT as they explore "Advanced ITSM" as a holistic approach, interconnecting trends like value, digital transformation, and employee experience. Plus, how to connect the dots between Advanced ITSM and unlocking business value.
Video: State of AI in IT
We had gathered a ton of data and insights to prepare for the 'State of AI in IT' report. In this Atomicwork video, Stephen Mann and Alan Berkson discuss their take on the data and insights provided in the recent 'State of AI in IT' report. Watch the video to learn about: the objective of the report and the research behind it; what makes AI different from other recent trends; the Gartner hype cycle for AI; ‘AI Adoption State’ among IT teams; AI benefits for IT; and barriers to AI adoption.
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Blog: 2024 ITSM Trends – It’s Time to Consider “Trend Lifecycles”
In this HaloITSM blog, Stephen Mann talks through some of the top ITSM trends that might apply to your IT organization in 2024, along with his thoughts on them.
Blog: 5 Ways to Tackle Digital Transformation With ITSM
In this blog for InvGate , Sophie Danby looks at how IT service management can help you on your digital transformation journey.
Content From Our Friends
As mentioned in our previous round-up, we often read content from vendors, practitioners, and consultants that we feel would be appropriate to share with our readers and subscribers. As such, we'll be using this space in our service management round-up to link to anything we see in the month that we feel may be helpful to others (that isn't written for ITSM.tools or by a member of our team).
On-demand Webinar: Generative AI in ITSM
Generative AI and Copilot in ITSM. Discover how these transformative tools are revolutionizing technology, driving productivity gains, and offering new opportunities for innovation. Join our on-demand webinar to learn more from Roy Atkinson CEO, Clifton Butterfield, LLC, and Tim Lawes , Senior Director, SymphonyAI Summit. Don't miss the chance to shape the future of tech
Article: Trends Driving IT Experience Management
Continuing with our good friend Roy Atkinson , here are his insights into the four trends that he sees driving ITXM in 2024 and beyond. This article was co-written with another good friend of ours, Sami Kallio of HappySignals Ltd .
Article: Three Key Lessons from ITIL? 4 High-velocity IT
As the Lead Editor for ITIL? 4 High-velocity IT, Mark Smalley has written this article for ManageEngine IT Service Management based on his insider knowledge of the true intent behind the publication, with the aim of giving readers some concepts to think about and some things to do. Sharing three valuable lessons: focus on where you are going, take things step by step, and be human.
Podcast: The ￡1 Trillion AI Series Episode
In this episode of the Enterprise Digital Podcast, Ian Aitchison , Barclay Rae , and James Finister are joined by Ollie O'Donoghue , Research Director at Cognizant to discuss some fascinating research that has mapped out the potential scale and depth of AI's impact on jobs, roles and work over the next ten years.