Service Management News with 2Grips

After holidays full of warmth, light and cosiness, we wish you a year of happiness with plenty of time to enjoy the finer things in life. Make the new year the year when everything is possible.

New blog about Shift-left

Shift-left has been a trend in Service Management for some time. The idea of shifting the solution of problems to the “left”, and therefore to a lower skill and cost level, isn’t new. However, “nothing is as simple as it seems”. Shift-left requires not just an investment in time and technology, but also a change in the way we work. Read this blog to gain a deeper understanding of the method, the benefits it can provide, and the techniques and tools that organisations are using to implement it successfully. Read this blog

2Grips Partners in the spotlights

Throughout 2023, we will be having our partners speak at a new series of Partner Workshops: 5 interactive workshops that will introduce you to Lansweeper, Matrix42, Freshworks, 4me and Chatlayer.

Join us for the first workshop on January 17 or 19 to learn about the features and capabilities of Lansweeper that make it an essential component of your CAASM strategy. Cyber Asset Attack Surface Management (CAASM) helps reduce the number of attacks on an organisation by identifying and managing the potential attack points on a company's digital assets. More information & free registration.

Service Management training?

2Grips offers a wide range of high-quality, accredited classroom trainings and e-learning programmes designed to help grow your skills and your career. Discover these upcoming training courses:

• ITIL 4 Foundation?
• ITIL 4 Leader - Digital & IT Strategy
• SIAM Foundation
• SIAM Professional
• Getting to grips with Experience Level Agreements

About 2Grips

2Grips helps its customers to align their service delivery with their business strategy and to improve it continuously and proactively. We give advice, we coach and we execute. In short, we help you grow as a service-oriented organisation focused on making and keeping your customers and end users satisfied.

Topics 2Grips can help you with are:

• Measuring and responding to the results of customer experiences (Experience Level Agreements)
• The collaboration of your internal and external service providers (Service Integration and Management)
• Unburdening your customers and employees throughout the organisation for all support services. (Enterprise Service Management)
• Mapping the chronological steps a customer takes from a need/problem to its solution and satisfaction. (Customer Journey Mapping)
• Bringing the delivery and maintenance of your services closer to your customers (Shift-Left)
• Managing information security. (Information Security Management)
• Guiding your employees in the right direction. (Adoption)

2Grips likes to share knowledge. We give advice, share personal experiences and highlight trends. Would you like to discuss your pain points and topics with us or do you need tailor-made advice? Please do not hesitate to contact us.?