Service lifecycle management (SLM) is a smart way of planning and delivering services. Its goal is to keep the user's product working well and to help the manufacturer make more revenue from services. With SLM, companies can take good care of products after they are sold, making sure they work smoothly. This involves both planning how to provide services and engineering them effectively. SLM software plays a big role in making sure everything runs smoothly.
The main objective of service lifecycle management is to improve how a product is designed or made and how its services work. This helps the company manufacture, the product and the user gets the best results from the product throughout its life cycle.
Then the question is “How”. The answer is to obtain a strategy approach such as
·?????? Proper Service Planning at early stage
·?????? Service support for Product uptime
·?????? Service revenue for Manufacturers
?There are SLM stages such as:
- Service Engineering: implement product serviceable strategy such as physical configuration, reliable maintenance plans, ergonomics, etc.
- Orchestrate: ensures product service setup which provides detailed information and requirements for the resources for service delivery.?The information i.e. asset details, its configuration, as built BOM, Service BOM (SBOM), asset health, asset service history, etc. Resource requirements such as Technicians, tools for service activities, asset health tracking, etc. Also plan for resource demand in advance.
- Service Execution: During Service execution, supervisors or managers use service information for better decision making. Technicians benefit from the right configuration, parts or spare parts and technical data, enhancing performance and reducing service work order costs.
- Asset Performance Management: Using real-time loT data, the field asset data can be analyzed. This insight informs manufacturers for design improvements such as reliable EBOM to SBOM, while analytics aid preventive maintenance.
?Major SLM?Players & Tools:
Siemens & PTC are the major providers of SLM tools for manufacturing partners.
- Arbotext Editor: It is a toolset designed to create and edit documents in XML. XML documents created on other systems can also be edited.
- Arbotext Styler: helps create simple to complex stylesheets for publishing.
- Arbotext Isodraw: helps make great illustrations and animations quickly using real-time CAD data.
- Arbotext Publishing Engine: generates output from a preview or publishing action requested from?Arbortext Editor,?Arbortext Styler.
- Creo Illustrate: 3D illustration software to streamline service and parts operations, generating visuals for service procedures.
- Rapid Manual :? develop interactive 3D electronic technical manuals, operating procedures, and assembly work instructions integrated with Teamcenter suitable for various purposes such as operations, service, maintenance, or repair.
- Rapid Catalog: generate interactive 3D illustrated spare parts catalogs with drill-down navigation seamlessly integrated with Teamcenter.
- Rapid DataConnector: integrate RapidAuthor and its modules into the Teamcenter environment.
- PTC ServiceMax: provides field service management products to enhance increase asset uptime, improve technician productivity, reduce unplanned downtime through a proactive maintenance, self-service capabilities.
- IBM Maximo: Siemens partnered with IBM Maximo to maintain and optimize the complete product service lifecycle. Teamcenter SLM linked with Maximo's enterprise asset management (EAM) lets manufacturers and operators manage assets effectively over their lifespan. This connection combines design with service planning and maintenance, completing the service cycle.
SLM plays a crucial role in optimizing the entire lifespan of products, from design to service and maintenance. By integrating various processes and technologies, it ensures efficient and effective management of resources, enhances product quality and ultimately contributes to improved customer satisfaction and business success.
