Service in Kanban

Why does Kanban treat everything as a Service?

Kanban treats everything as a service because it is designed to develop a service-oriented approach. This approach is rooted in a deep understanding of the customer’s needs, with processes continuously improving to meet those needs.

The Kanban system ideally controls the entire value chain from the supplier to the end consumer. This helps avoid supply disruption and overstocking of goods at various stages of the manufacturing process.

By visualizing work and work status, Kanban creates transparency between development teams and the rest of the organization. The goal is to visualize capacity, ongoing work, and priorities in real time to cue the next action and keep work flowing.

In essence, treating everything as a service in Kanban allows for flexibility, real-time visibility, focus on flow, continuous improvement, and scalability. It helps prevent bottlenecks and visualizes potential blockers clearly and early for a smooth flow of the process. This service-oriented approach is what makes Kanban effective and widely used in many fields that involve the coordination of tasks.