IT Service Intelligence Solution for SAP Systems

Today's industry-leading ITSI tools are used to monitor and analyze network events from an ITSM perspective where the primary goal is to predict and proactively avoid service degradation. These tools use advanced algorithms to assess trends in network activity that could result in service degradation or interruptions if they remain unaddressed. Armed with this knowledge, IT managers and administrators can take action to prevent service outages before they occur.

ITSI tools aggregate and analyze data in the form of event logs from a range of network endpoints and applications. While other software tools might use this information to drive business intelligence or to detect security threats, ITSI tools feed this data through machine learning and artificial intelligence algorithms that are optimized to detect potential causes of service outages that could impact revenue or customer experience.

With our ITSI for SAP Solution at LogPoint, we are aiming to collect most important SAP System Metrics from SAP Systems and give SAP System Administrators a tool to observe the most important metrics of their systems in real time. In first release of our solution, we are detecting possible problems in running SAP Systems using threshold and control values. The usage of Artificial Intelligence and Machine Learning will be the next steps to detect possible outages of SAP Systems based on automated algorithms.

In first release of our solution, we are collecting the following metrics from SAP System and monitoring this data in our LogPoint Converged SIEM Platform:

·??????CPU Utilization

·??????Memory Consumption

·??????Background Jobs

·??????Application Logs

·??????Short Dumps

Other SAP System metrics like RFC Calls, E-Mail Statistics, IDOCs, PI/PO System Message Status are part of the next release of our solution.

You can have more information about our IT-Service Intelligence for SAP Module under the link :

?SAP security monitoring tools – Gartner Awarded - LogPoint