Service - from Transactional to Transformational

After 30 years plus in the world of technology-enabled Service & Operations leadership, I am delighted to finally share my successes, failures & learnings around all things ‘Service’, especially:

·????????how & why organizations must reinvigorate their existing Services from purely ‘transactional’ into truly ‘transformational’

·????????how & why organizations need to establish new Services faster than ever before

·????????how & why organizations should look to grow new Service revenue streams, turning their Products into Services (#Servitization), in the drive towards delivering 'Everything-as-a-Service' (XaaS)

I have been blessed to experience business life from several very different perspectives – that of a direct customer, supplier & service provider, advisor and independent practitioner – and across several different industry sectors including Telecoms, IT Software & Services, Medical Electronics, Transport, Food and Drink Manufacturing, Utilities, Energy, Engineering. This has therefore given me deep insight into what each interested party needs and wants, how they behave to get it and how enterprise clients can navigate the landscape to achieve successful business outcomes, leveraging the best from all constituent parties.

Whilst I have driven and directed many IT & operational (OT) technology-based projects, programs and initiatives throughout my career, I have always maintained my technology independence, being just another business guy. This has helped me maintain a forensic focus around simple business drivers that make any organization ‘successful’ – whether for-profit or not, public or private, large, medium or small.

Building on a first degree in #ElectronicEngineering and a masters degree in Business Administration (#MBA), I have learned how to exploit the great benefits of legacy technologies as well as new & emerging technologies, to deliver real-world business outcomes for customers, employers and partners alike.

Over the past six months, I have had the opportunity to research the growing trend called #Servitization – the transformation of an organization’s products into services, enabled by the innovative use of always-on cloud and IoT-based technologies.

I am a firm believer in the fundamental cornerstone principle that the service an organization delivers – whether to a prospective or existing customer, strategic partner, engaged employee or just interested on-looker, is the bedrock to delivering outstanding customer experiences and real ‘transformations’ in ways of working, behaving and being.

So this latest trend in #Servitization, or the innovation and delivery of more advanced and connected services, excites me considerably, as it brings together all my worlds and presents all interested parties with new opportunities to do something amazing for our communities and society as a whole.

So if you’re looking for authentic reflections, stimulating and hopefully, thought-provoking ideas or truthful & challenging opinions, click on the link below and come join my conversations around Transformational Service Leadership.

Over the coming period, I will share thoughts and ideas on topics such as:

·????????Servitization – and the quest to turn products into services

·????????Service & Sustainability – why Service is the way forward for our planet

·????????Service or Experience – which comes first?

·????????Transactional to Transformational Service – how to achieve such a change

·????????Technology in Service of People – just because we can doesn’t mean we should

·????????End to End Service – reflecting your customer’s journey in your service delivery

·????????Enterprise Service Management – (re)joining up the organization

·????????Next Generation Service Delivery – what an underpinning technology operating model should look like for outstanding service delivery

·????????Service Partners – choosing the best one for your journey

·????????Service Culture - upskilling your organization to speak the language of Service

·????????And many more topics

So just click on the link below and join my conversations.

https://allaboutservice.news/

And remember, Its All About Service!

#XaaS #EverythingAsAService #ServiceExcellence #ServiceTransformation #BusinessTransformation #ServiceLeadership #OperationsLeadership #CEOs #COOs #CFOs #DigitalTransformation #Servitization #BusinessOutcomes #IOT #TechnologyLeadership #BusinessOutcomes #BusinessValue #CustomerSuccess

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