Are you an experienced IT professional with a passion for customer service and exceptional language skills? We are seeking a skilled IT Service Desk Engineer fluent in both English and German to join our dynamic team. In this role, you will be responsible for providing high-quality technical support and assistance to our global user base.
- Serve as the primary point of contact for all IT-related issues and requests, ensuring timely resolution and a positive customer experience.
- Respond to incoming support requests via various channels (phone, email, chat) and provide accurate and efficient troubleshooting assistance.
- Diagnose and resolve hardware, software, network, and system issues in a timely manner, utilizing remote access tools and following established procedures.
- Escalate complex issues to the appropriate internal teams and follow up on pending cases to ensure prompt resolution.
- Maintain accurate documentation of all support activities, including incident details, troubleshooting steps, and resolutions.
- Collaborate with cross-functional teams to implement and test system upgrades, patches, and new software releases.
- Assist with user onboarding and offboarding processes, ensuring smooth transitions and proper provisioning of IT resources.
- Stay up-to-date with the latest technology trends and actively participate in ongoing training and professional development activities.
- Fluency in English and German, both written and verbal, is essential for effective communication with our international user base.
- Proven experience in a similar IT service desk or technical support role, providing support to end-users in a corporate environment.
- Strong knowledge of Windows and Mac operating systems, Microsoft Office suite, and common productivity software.
- Familiarity with IT service management tools, ticketing systems, and remote access tools.
- Excellent problem-solving skills and the ability to work independently, managing multiple priorities in a fast-paced environment.
- Exceptional customer service skills with a focus on delivering high-quality support and building positive relationships with users.
- Strong attention to detail, organizational skills, and the ability to document processes and troubleshooting steps effectively.
If you are a self-motivated individual with excellent language skills and a passion for providing exceptional IT support, we would love to hear from you. Join our team and be a key contributor in delivering top-notch technical assistance to our global user community.
