Service Delivery Manager

My Client is a leading provider of end-to-end ICT, print services, and surveillance security solutions in Singapore. The company was founded in 2001 and has established itself as a trusted partner for businesses looking to leverage technology to improve their operations. They provide a wide range of services, including IT infrastructure design and implementation, network security solutions, data center services, cloud solutions, print services, and surveillance security. They also specialize in system integration and offer customized solutions to meet the unique needs of each client. One of the things that sets them apart from other service providers is their commitment to providing end-to-end services. They have their own installation team and do not outsource any work, ensuring that every aspect of the project is handled by their experienced professionals. This approach enables my client to provide a premium level of project management and ensure that every project is completed to the highest standards. They also places a strong emphasis on research and development, staying up to date with the latest technology trends and innovations to provide their clients with the most advanced and effective solutions possible. Overall, my client is a highly regarded provider of ICT, print services, and surveillance security solutions in Singapore, offering end-to-end services and a commitment to excellence in every aspect of their work.

The preferred choice of Singapore enterprises: A pro - Local company, run by Singaporeans, owned by Singaporean. Hiring Singaporeans provides my client with a range of benefits, from cultural understanding and language skills to cost-effectiveness and a social responsibility.

Job Overview:

The Service Delivery Manager is responsible for ensuring that the ICT system integrator meets the agreed-upon service level agreements (SLAs) with clients, manages a team of desktop, system, network or helpdesk engineers, onboards services and equipment, maintains customer relationships, identifies operational gaps, reports on service performance, and acts as a bridge between clients and internal teams. The Service Delivery Manager will also be responsible for working on budgeting for projects, ensuring delivery as per planned budget, driving service delivery for assigned accounts, and updating key stakeholders on daily operations.

Key Responsibilities:

• Monitor and manage SLAs with clients, ensuring that service delivery targets are met or exceeded.
• Manage a team of desktop, system, network, or helpdesk engineers, ensuring that they are delivering services as per the agreed-upon SLAs.
• Onboard services and equipment, ensuring that they are properly configured and integrated with existing systems.
• Identify operational gaps and develop plans to address them, working closely with internal teams to ensure that issues are resolved quickly and effectively.
• Report on service performance, providing regular updates to clients and internal teams.
• Maintain customer relationships, acting as the primary point of contact for clients and addressing any issues or concerns they may have.
• Act as a bridge between clients and internal teams, ensuring that all stakeholders are informed and aligned on service delivery objectives.
• Work on budgeting for projects, ensuring that projects are delivered within the planned budget.
• Drive service delivery for assigned accounts, ensuring that all deliverables are met in a timely and effective manner.
• Oversee project implementations, ensuring that they are delivered on time and within budget.
• Update key stakeholders on daily operational activities, providing regular updates on service delivery and project progress.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• At least 3-5 years of experience in a service delivery management role for an ICT system integrator.
• Excellent communication and interpersonal skills.
• Strong leadership and people management skills.
• Good understanding of IT infrastructure, systems, and networks.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Knowledge of budgeting and financial management principles.
• Ability to work collaboratively with clients and internal teams to achieve objectives.

Interested Applicants, please write to [email protected] with your updated cv. Along with your current remuneration details, notice period and expected salary. Also provide a professional photo to include in your application.

Last updated by Shirley Chong Ai Ling (Ning) Client engagement Director Reg R1325699 EA 01C3135 Mobile: + 65 81264630

Email: [email protected]

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