Service as the Catalyst: Sparking Innovation and Personal Growth

Service has always guided me—from my days as a paramedic and throughout my leadership roles in the Canadian Armed Forces, to my current focus on entrepreneurship. Over the past few weeks, I have reached important milestones, including establishing a digital governance model for the Canadian Army’s 2nd Canadian Division (2 Div CA) and transforming Reserve recruiting in the Greater Montreal area. These achievements remind me of a powerful truth: service is not just a responsibility; it’s the driving force behind everything I do.

Embracing Digital Governance

Over the past four years, I have devoted myself to fostering innovation and change within a large institution (2 Div CA)—one whose people number in the thousands. Initially, I believed transformation would happen quickly; however, I soon learned that large-scale progress is both difficult and time-consuming. Despite this, my team and I managed to break down organizational silos, unite smaller entities under a single vision, and prioritize hundreds of initiatives based on the Army’s needs.

This said, I quickly realized that the most important ingredient was never the technology itself; it was the people responsible for bringing it to life. By working together despite limited resources, we created a meaningful impact. Through strategic guidance and support, I strove to help everyone realize their potential and contribute to a collective purpose—once again reaffirming that service and lifting others lie at the heart of real progress.

Transforming Canadian Army Reserve Recruiting

This same principle shaped my approach to Reserve recruiting, a challenge that has persisted throughout my career. Complex policies and outdated bureaucratic systems often blocked true innovation. After I assumed command of the 34 CBG Battle School, which oversees the Montreal Reserve recruiting team, I immediately tackled these long-standing barriers.

When our new Chief of Defence Staff (CDS), General Carignan, issued her Reconstitution directive, I moved rapidly to streamline processes—challenging rigid policies and governance models. This rapid shift caused a brief “change crisis.” However, with the mentorship and support of colleagues, my team managed to increase enrolments by 40% in just two weeks, right before our holiday break, even while keeping our eyes on the larger goals ahead of us. Throughout this process, I learned that no matter how innovative a solution might be, success ultimately depends on the people it aims to serve.

Shifting Toward Service in the Digital Realm

These lessons naturally lead me to Intuitecht and my broader digital community. Lately, I have been relatively quiet, but I have come to realize that I want to serve and uplift more people than ever before. My vision is to create a space where we can learn together, share our insights, and collectively advance humanity through technology. Over the coming weeks, I will refine this vision so it resonates with a global audience—reinforcing the idea that service is the unifying thread in my life.

Entrepreneurship: A Continuation of Service

For me, entrepreneurship is an extension of this drive to serve. I want my solutions to fulfill a higher purpose, one that fosters innovation and establishes deeper connections—ultimately ensuring technology benefits everyone. As I look ahead, Generative AI (GenAI) will play a crucial role in amplifying our potential: enabling smarter decisions, streamlining processes, and bringing people together on a worldwide scale. When used ethically, GenAI can elevate collective efforts, reinforce collaboration, and empower entire communities.

Looking Toward 2025 and Beyond

As I plan for the months ahead, service remains at the core of my work. Both Intuitecht and my growing digital network offer me a global platform to amplify this mission—connecting technology and people in meaningful ways. Rather than stepping back, I intend to deepen my dedication to empowering others. By sharing insights, fostering collaboration, and building supportive communities, I hope to shape a digital ecosystem built on service and authentic connections.

Generative AI will be instrumental here: it can break down barriers, democratize information, and support inclusive growth worldwide. My aim is to ensure that advancement is measured not just by technical progress, but by how many lives we improve and how many communities we strengthen.

Conclusion: Service as the Lifeblood of Progress

Every chapter of my journey—from paramedic to military leader to entrepreneur—has taught me that service is the linchpin of lasting impact. Recent successes and challenges underscore the importance of putting people before technology and processes. Moving forward, I remain committed to using GenAI and other transformative tools to build a global network that thrives on service, collaboration, and the opportunities they create.

By continuing to lift each other up, we can ensure that 2025 and beyond are driven by shared purpose and unity—where every action is a step toward a future that benefits us all.

AI Use Reflective Summary :

I used three AI tools, all within my secure OpenAI tenant, to draft and refine this article. First, I employed a blog-generation bot to outline my thoughts and discussion points. Next, I iterated through each section—adding, removing, and polishing text—until I had an 80% draft. Finally, I used ChatGPT-o1 to ensure consistency in tense, maintain a first-person narrative, and create a smooth flow from introduction to conclusion. I even ran this paragraph through AI once more for clarity. Since AI-generated content can feel robotic, I believe multiple edits and reviews are essential to preserve a human touch.