Service Attitude Checklist

Service Attitude Check

Are you exhibiting the right service attitude? Ask yourself the questions below. If you answer no to any question, you might want to work on improving that area.

• Do I consistently welcome our customers with a warm, friendly smile?
• Do I thank the customer for bringing problems to our attention?
• Do I avoid blaming co-workers for problems a customer may experience?
• Do I take ownership of problems a customer may experience?
• Do I show concern for our customers' satisfaction?
• Do I offer and discuss solutions to problems experienced by a customer?
• Do I promptly follow up with the customer on all resolutions and promises made?
• Do I avoid discussing personal or work-related problems in front of my customers?
• Do I always project a positive attitude to my customers?
• Does my appearance project a professional image?
• Do I call our customers by name at every opportunity?
• Do I actively listen to what my customers are saying before responding?
• Do I pay attention to what my customers are feeling by reading their body language?
• Do I do everything possible to ensure our customers' satisfaction?
• Do I keep myself informed and knowledgeable of my company's products and services?
• Do I know what my job is and what is expected of me?