The Servant Mindset Is Not Servant Leadership. Here's Why

The Servant Mindset Is Not Servant Leadership. Here's Why

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Leaders of the future will have to adopt the servant mindset if they want to succeed. That’s according to the 140-plus CEOs I interviewed for my book, The Future Leader.

But the servant mindset is more than just practicing servant leadership.

This mindset impacts how you serve everyone around you, including these four groups:

  • Serve your leaders. This means having a good relationship and rapport with your leaders and doing whatever you can to make their lives easier and improve their workload.
  • Serve your customers. The goal of customer experience is always to make customers’ lives easier and better, even if that means making things harder on yourself. Go above and beyond to surprise and delight your customers with personalized service. Serving customers builds loyalty and turns casual customers into brand ambassadors.
  • Serve your team. What can you do to make the people on your team more successful? It could be recognizing them, removing obstacles from their path, or training them with new skills. Don’t stop serving them once they become more successful than you.
  • Serve yourself. Leaders often forget about this area. But you have to practice self-care and take care of yourself physically, emotionally, mentally, and spiritually so you can show up and be the best possible leader. It’s not selfish to serve yourself.

Thinking like a servant and constantly looking for ways to serve and help these four groups will set you apart as a leader and be essential in helping your career and your organization in years to come.

How do you practice the servant mindset??

I put together a video which talks about this in more detail. Please check it out below and if you want more content like this?you can subscribe to my Youtube channel.

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This episode is sponsored by?Workplace?from Meta.

Workplace is a business communication tool from Meta. Think Facebook, but for your company.

It's part of Meta's vision for the future of work. A future in which we'll all feel more present, connected and productive.

Start your journey into the future of work at?workplace.com/future.

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Anthony Estreet, Ph.D., MBA, LCSW-C

CEO @NASW | Visionary Healthcare Executive | Thought Leader | Creating social change that leads to better lives and healthier communities

2 年

Jacob Morgan- This expansion of servant leadership/mindset is refreshing. Breaking this down into the 4 categories allows for greater conversation around these aspect. More specifically, the aspect of serving yourself. Far too many have neglected the importance of self care in the very aspects that you highlighted. It is not selfish to take care of yourself even as you increase in leadership responsibilities. #selfcare

Germain St-Denis

?? Here to help develop better leaders! ? Leadership consultant and coach, author of ?? Empowering People Through Caring Leadership ?? Individual & peer group coaching.?? Thinkers360 Thought Leader.

2 年

Jacob Morgan, I'm a big advocate of servant leadership and putting people first. I really like how you expanded these 4 key servant aspects! A great leadership mindset for today and future of work! Thanks!

Elan Maseri ??

Lead Generation ? Affiliate Marketing ? Call Centers ? Consulting ? Advertising ? Outsourcing ? Direct Sales ? Healthcare ? Broker ? Copywriting ? Branding ? Sales Training ? Dot Connector ? ????????????????????

2 年

this is great!

Gavin Pringle

Founder of the Soft Skills Revolution

2 年

Jacob Morgan This is great! My team and I were focusing on our values and culture a few weeks ago. Customer Servant Mindset came up. We set maximize positive change and impact on user's lives as a core tenet. To me that means that I will do anything to help our users succeed in our product and using our product to promote themselves. That's why we got into business, to make a difference in people's lives. It only makes sense that our mindset should reflect that.

Pete Durand

COO Instrumentum | CEO Cruxible Partners | Host of the Eating Crow Podcast

2 年

Jacob Morgan - this is the most concise take on servant mindset I've read. Serving customers, even if it makes things difficult in the short term, is often overlooked. I met with a group of customers for an hour last night. Well, it was more of a focus group. They shared the real issues they are facing, many of which have nothing to do with our products. These were deeply personal stories and challenges. We need to understand how to serve these needs. It's the right thing to do, and if done properly it creates a bond. It's uncomfortable for a product company to hear that the product is only part of the solution. Services are harder to get your arms around, but learning about their true needs will allow us to truly serve. Well done, will be following you for more of this...

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