SEQUENCE OF SERVICE IN RESTURANT


As soon as the guest enters our restaurant then:

The host     : “ very good afternoon sir / mam , how many of you for dinner tonight .”

The guest   : “4 of us.”

The host     : “please welcome , we have table for 4 .”

As the host directs the guests towards their table then,

The host     : “ hope you have a delightful dining experience with us “.

Then the section captain

The section captain : “ hi, sir / mam. Good afternoon .”

Hands over them the menu cards .

The section steward : “ good afternoon sir / mam “

Place water glasses on the table .

The section captain : to the guest : “ hope you are ready with your order ,”

After the order is placed by the guest then,

The section captain : “ may I repeat your order , you have ordered for ……., thank you .shall I place your order .”

Then the steward who is doing food pick comes in action :

Runner { food pick } : as he comes with the food :

“ good afternoon sir / mam , Tuscan style tomato soup .”

Soon after the guests finish up with their main course .then the captain goes to suggest the signature desserts .

The section captain : “ hope we have satisfied your appetite , “ then he will say the statement which are provided to them for upselling the desserts .

After the guests finished the having desserts follow up for the same by captain :

The section captain : ” I hope you have liked our signature dessert “.

When the final bill is presented to the table then

The section captain :  “ thank you ,have a great day or good night .” with a smile .  

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