Sense Hotel Celebrating 10 Years of Wellness

How did you start your career at Sense Hotel Sofia??

I embarked on my journey at Sense Hotel Sofia six years ago as a massage therapist, fueled by my passion for the healing arts. Throughout my time there, I consistently demonstrated a thirst for knowledge and personal growth. As a result, three years later, I was honored to be promoted to the role of Spa Manager, which has allowed me to further develop my skills and contribute to the hotel's success.

What do you love about your job?

There are countless reasons why I adore my job at Sense Hotel Sofia. Firstly, it offers a dynamic and ever-evolving environment that continuously challenges and rewards me. Each day presents new opportunities for growth, both personally and professionally. Additionally, I appreciate the autonomy and creative freedom I have in crafting unique and memorable experiences for our valued guests. This sense of ownership and fulfillment is truly invigorating.

What makes Sense Hotel different?

Sense Hotel is not just another workplace for me—it's a place I genuinely belong to and take immense pride in. What distinguishes Sense Hotel from other establishments is the palpable passion and dedication that permeates its culture. When you genuinely care about the organization you represent and are genuinely passionate about your work, it transforms your daily routine into a purposeful journey. It's this collective commitment to excellence and the shared pursuit of making a positive difference that makes Sense Hotel truly exceptional.

What is your favorite team moment??

One of my most cherished memories with my team occurred a few years ago when we achieved exceptional performance. In recognition of our accomplishments, our generous general manager organized a staff party at the spa after working hours. The atmosphere was electric as we were treated to champagne and cake, celebrating our achievements together. It was an evening filled with laughter, camaraderie, and strengthened bonds. Remarkably, this celebration fueled our motivation, resulting in even greater accomplishments in the subsequent months.

What is great service to you??

To me, great service extends far beyond meeting the basic needs and desires of guests. It entails a profound understanding and anticipation of their individual preferences and emotions. By attentively observing and empathetically connecting with each guest, we have the power to create truly extraordinary experiences. I firmly believe that excellence resides in the smallest details and requires a genuine commitment to going above and beyond expectations. Providing exceptional service means leaving a lasting impression that surpasses mere satisfaction and creates cherished memories for our guests.