- Received and respond on escalated tickets
- Communicate using phone, email, and in-person, providing technical support for our clients either remotely or in person
- Administer and manage the organization's Microsoft 365 environment including Exchange Online, Azure AD, SharePoint Online, Microsoft Teams, OneDrive for Business, and related services
- Reproduce, diagnose, and resolve technical problems encountered by clients
- Where required, provide advice and training to clients and System Administrators
- Accurately log the support provided and time taken in the service desk software
- Ability to travel to client sites to provide technical support or hardware installations
- Document solutions to the technical problems experienced in our internal knowledge base
- Work with the team to maintain our clients documentation
Qualifications and Skills:
- Degree in Computer Systems and Technologies or related area
- Minimum of 3 years of progressive work experience in similar IT role
- Recent Microsoft certification, such as AZ-104, MS-102, SC-300, or equivalent experience with the commitment to gain a Microsoft Associate certificate within 6 months
- Excellent working knowledge of Windows Desktop operating systems (Windows 10 and 11)
- Excellent working knowledge of MS Office 365 administration and configuration (Exchange Online, Office Online Apps, OneDrive for Business, and Teams)
- Strong knowledge of Microsoft 365 technologies, including Exchange Online, Microsoft Teams, OneDrive for Business, Power Platform, and related services
- Strong Excellent working knowledge of Windows Server 2016, 2019 & 2022 administration
- Good understanding of WAN and LAN communications (switches, firewalls, and routers)
- Experience with VMware and Microsoft virtualization
- Experience troubleshooting both hardware and software issues
- Experience with Microsoft networking environment and troubleshooting operations
- Excellent verbal and written communications skills in English
- Excellent customer service skills
- Managed Service Provider work experience is an asset
- Comprehensive health insurance coverage
- Complimentary sports activity card
- Extra day off on your birthday, along with a special gift from the company
- Skills development program
- Supportive and work-friendly environment
