Customer Success, Sales Ops, Revops and more
Welcome to the Regalix?newsletter, where we'll keep you in the know on what's happening in the world of RevOps.?
Over the years, it has become an undeniable truth that Customer Success and RevOps is a match made in heaven. Revenue operations focus on metrics that are most important to revenue success across the organization. When implemented successfully, the RevOps team can bring the sales, marketing, and customer success team together to share common goals.
?Revenue operations assist in overcoming the silo mentality and preventing revenue growth stalls by streamlining operations and placing a priority on the customer experience. It does so by providing teams with knowledge about individuals' individual journeys through product usage statistics and analytics, which serves its purpose of prioritizing the entire customer lifecycle.
?Keep reading to know why RevOps is important to your business success.
TOP STORIES
Winning The Customer Value Game Through Outsourced Customer Success
Customer success matters and outsourced customer success is a brilliant way for organizations to ensure continuous successful outcomes. Access our guide to know what steps you can take to outsource your organization’s customer success and what parameters you should focus on.
SaaS Customer Success: Outsourced vs In-House Solutions
86% of customers will pay more for a good customer experience. But are organizations focusing on what matters to their customers? Customer success strategies require extensive knowledge and many customer-facing SaaS businesses are outsourcing their customer success functions on a regular basis. But is it the right way? Find out more about it in our blog.
THOUGHT-STARTER
领英推荐
4 Ways to Build A Customer-Centric Culture
Make way for customer empathy
Customer empathy is the capacity to recognize the emotional demands and pain points of your customers, to comprehend their mental processes, and to respond appropriately. Many businesses that excel in this area urge staff to spend some time monitoring their clients. They employ people who are adept at conveying empathy in writing. Like the idea of a golden rule, empathy is a concept that everyone understands. While it cannot be quantified by a formula, employees can be trained to infuse it in their processes.
Make decisions based on data
CX programs are not just to get a C-sat score – it is about gleaning important data that will help your organization retain the customers, upsell and provide them with a service they expect. A data-driven culture and a customer-centric culture must coexist. Your understanding of your consumers is influenced by and informed by the data you gather. You will be able to better determine what to offer your clients if you have more and better data.
Make it your core value
One way to ensure customer centricity is important at every level in your organization is to make it your brand’s core value. This way, right from their onboarding, every employee in your organization will be able to embrace this value and follow through. Now that you have your customer-centric value in place, you need to devise practices where your people get to live these ideals. Brainstorming with your teams can help you devise a roadmap.
Connect Culture with Customer Outcome
An effective way to keep managers and their teams motivated is to highlight how a customer-centric culture impacts results. Businesses should ensure that they establish a clear link between culture and customer impact. When you have an enhanced employee engagement model, your client experience scores will see an uptick.
THE REGALIX METHOD
Regalix has earned prestigious international certifications, which are a testament to the rigorous security measures we take when handling your sensitive data. We take great pleasure in our unwavering commitment to upholding moral standards while we assist you in overcoming difficult business issues.
It's not without reason that the leaders of the industry turn to Regalix for revenue acceleration.