Self-Study Leadership Program for Scrum Masters: Book 3

This is the third post in my Self-Study Leadership Program for Scrum Masters. It’s a reading list of for those who maybe don’t have time to take an Advanced-CSM course, or who maybe prefer to study on their own over a few months. We’ve created a reading list where you can dive deeper into understanding why Scrum works, how to design and facilitate effective meetings and practice skills you need to become a great Scrum Master.

With that said, the third book is:

Crucial Conversations: one of the best books on interpersonal communication that I have ever come across.? What I like most about this book is that it reveals how becoming a great communicator is a skill that can be learned by practicing the steps outlined in the book.