Self-service technology: how it transforms hotels
Self-service technology was born in response to an increasingly data-driven hospitality industry. Implementing your accommodation with this type of solution will allow you to take part in the technology-forward revolution and respond to the needs of guests, who are looking for seamless guest experiences.
How do you implement self-service technology in your hotel management? Here are three scenarios:
Contactless Check-in
Young travelers, a segment composed of gen z and millennials, account for 45 percent of the global travel market. Their travel expectations must meet two imperatives: 24/7 check-in (and services) available and a stay experience where interactions with staff are minimized. Here's Octorate Self check-in to help.
Both guests and your staff will benefit: Self check-in will allow travelers to access their rooms at any time and with the simple use of a smartphone. Your staff will no longer have to be constantly present at the front desk.
Payment journey?
In the pre-trip phase, taking advantage of a Booking Engine integrated with a virtual POS is the key to securing direct bookings and decreasing the amount of commission payable on bookings received on third-party booking sites.
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During the stay, to meet guests' needs for payment flexibility, cash or POS options are no longer sufficient. Digital payments through e-wallets such as Paypal are the must-have if you want to ensure a frictionless payment journey for guests and allow them to pay as they wish and in security.?
Octorate's Payment Manager allows you to meet this need, by reducing management time and retaining your customers loyalty through its simple and certified system.
Automatic e-mail templates
Personalization in the hotel industry has stopped being a trend and has become a must-have because guests expect valuable experiences and services during their stay.?
Through Octorate's Booking Engine you can maximize upsell opportunities by setting up All-in-One packages of extra activities that guests can choose at the time of booking. In addition, with the Web Concierge option you can send guests automated emails with personalized upselling suggestions before they arrive at the property.
Implementing your hotel with self-service technologies will help you speed up management processes and to boost guest satisfaction level.