Self-Paced Education Series: Part 3

This is the third post introducing a series of USM method Self-Paced Education videos. (Part 1 is here, Part 2 is here). Part 3 covers USM’s logically repeatable definition of services as supported facilities and the customer-provider interaction model. Also a few short words about understanding USM’s facility using Successful Customer Outcomes (SCO) and Jobs to be Done Theory (JTBD), specifying services with USM, as well as the forest and the (service) trees and how a great CX becomes routine.

You can see each of the videos on the USM Self-Driven Workshop page.