Self onboarding on Arronax CapiCollect - Technology For Everyday People

Self onboarding is typically when you allow a customer to take control of their initial experience with your system and learn how to use on their own terms at their own time.?

This week, I spent time at home in Embu. Typically for me, I don’t take leave (I don’t know how many entrepreneurs do). I have just adopted a 5year old German Shepard who I felt I needed to spend time with to ensure he is happy at home and comfortable in his new environment. I also wanted to ensure his minders will take good care of him while I was away.?

Thankfully it was also school holidays for the kids … and so …I took advantage of the holidays to just bond with them away from the noise of the capital city.?

It was a week well spent. Trooper (the new dog) and the kids had a good time together away from the hustle and bustle of the city and I spent some quality time with them and still got work done.?

Arronax Systems Ltd does not have a big team- in fact, it’s a super small team. With these limited resources I thought it necessary to find a solution that works well for the company.?

That’s when I started to explore self-onboarding. For me, this means that a customer can access the platform, register themselves, upload the required KYC documentation and start using the system to collect payments in their business. For this to be a success, I focused on making the customer experience as pleasant as possible. The system had to be easy enough to use, but also have the security to build the trust of the customer.?

So as we ran through the dusty paths in our village, trying to make sure that our new 33kg dog gets enough exercise … whilst catching up with the kids, the Arronax customers can continue using the system to seamlessly run their businesses. They can create invoices, receive payments, reconcile their accounts, engage their customers and give a really good experience to their customers.?

Self onboarding and self service allows Arronax to serve our growing community better and focus on making the customer journey more pleasurable for all our stake holders.?

Did I mention that Arronax Capicollect has some great features that allow you to also let your customers experience your services at their convenience? Take for example the auto generated payment reminder that allows to create reminders which get sent as invoices to your customers when payment is due? How about the prescheduled biller - which you can create to collect payments for your customer at a particular interval, monthly, weekly, annually etc.?

The payment link is also custom designed to suit your branding so your customers never have to guess who they are paying. With your company name and logo attached to all your invoices, your work becomes quite easy.

Picture the scenario where you make deliveries with terms of 15days, but you would love to take time and go on holiday, no sweat. Make the deliveries and setup the invoices on the system to be sent out on the15th day as per your terms. Then proceed vacation. The system will send the invoices to your customers on the required date and payment can be made as you sale across the Indian Ocean. This gives your the freedom you were looking for when you started the business.?

These continue to be the ways in which we provide technology for everyday people.