Security, Personalisation and Top Trends: Shaping the Banking Landscape

Welcome to the latest MoneyNext Newsletter! In this edition, we're discussing the trends you should look out for, how customer expectations are fuelling a rise in personalisation, and exploring why security has to be intertwined into every process for banks.?

From chatbots transforming into digital agents, to being able to instantly modify user experiences, discover the top 10 customer experience trends for financial services in 2024 with Eric Jorgensen , VP EMEA for Zendesk .

Watch it here!

Data Protection: Key to Customer Trust?

? The financial services industry has long been a custodian of sensitive data, but with the mass adoption of generative AI, the question of customer trust in data security has become paramount.?Read more here.

A Customer-Centric Approach to Banking

? The power of personalisation shouldn't be underestimated. Yemi Oluseun, Founder of The Change Hive, is excited about the evolution in this area and believes we are on the cusp of seeing change. Watch it?here.

Meet the media partner

BizClik’s FinTech portfolio connects banking, financial services, payments, technology and consulting brands and their most senior executives with the latest FinTech trends, industry insight, and influential FinTech, InsurTech and Crypto projects as the world embraces CX, business transformation and digital ecosystems.

FinTech Magazine and its entire portfolio is now an established and trusted voice on all things FinTech, engaging with a highly targeted audience of 113,000 global executives. They provide key industry players with the perfect platform to showcase their brands, develop content syndication plans, webinars, white papers, demand generation as well as a global set of events, both in-person and virtual. Find out more.

What we're reading:

???The Future of AML Regulation in the UK: Innovating to Combat Online Fraud and Financial Crime. Jacob P. , Financial Crime Consultant, Compose Finance Ltd. Read?here.

?? The branch is back - and it’s vital to omnichannel success. Filippo Mastropietro , EMEIA Banking Transformation leader, EY. Read?here.

? Architecting the Future: Technical Blueprint for Transforming Banking Networks with AI and Cloud Technologies. Dimitris S. , Banking Transformation Project Manager, Grant Thornton Greece. Read?here.

?? A Digital Revolution in Banking. Zaher Muhshieh , Operational Specialist, ADIB. Read?here.

?? The Bank of the Future - Blockchain & Crypto Enabled. Arthur Bedel ?? ?? , Partner - News Editor, Connecting the dots in payments. Read?here.

?? Recognising the Power of Incentives and Rewards in Banking: A Paradigm Shift in Customer Engagement. Vicki Wickens, MBA , Vice President Business Development - Europe, Capillary Technologies. Read?here.

Is your place secured?

Did you know if you work within the banking industry you can obtain a Banking Transformation Summit ticket completely FREE? Click the link below to join us at BTS2024!

Don't miss out on Europe's fastest growing transformation summit, where Banking, Wealth, Lending, and Insurance all come together for the first time ever across two action packed days.

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