Security, Call Centers, AI, Cloud, Java, Developer, PeopleTek, IBM, ITNE (316.1.Thursday)
John J. McLaughlin
Editor-In-Chief, Board Member, Professional Services Engineer, Community leader
Security
Call Centers
AI
Cloud
Java
Developer
PeopleTek News
IBM News
Security
Rethinking Cybersecurity In The Age Of AI
With cybersecurity threats on the rise, it's harder than ever for organizations to adequately protect themselves, especially since any device connected to the internet poses a security risk....more
Red Team Vs Blue Team: A CISO's Guide To Offensive Security
It's 3 am. Your phone screams. Hackers are in your system. Panic sets in. But wait! Your Blue Team has been sharpening its skills, thanks to the relentless challenges posed by the Red Team. Red Team vs Blue Team isn't just an exercise; it's a strategic advantage....more
One-Time Passwords: The Good, The Bad, And How To Avoid The Ugly
One-time passwords (OTPs) are everywhere - we have all experienced them in our daily lives....more
Does The GDPR Really Say That? Clearing Up Common Misunderstandings
The General Data Protection Regulation (GDPR) is a comprehensive data privacy law enacted by the European Union (EU) to protect the personal data of EU citizens and residents....more
Call Centers
A Practical Approach to GenAI in the Contact Center
Artificial intelligence (AI), particularly generative AI (genAI), is changing the contact center and customer service landscape for the better. GenAI is essentially the missing link in automation and self-service initiatives, structuring and providing answers and information in a way that is easily consumed by customers and employees....more
8 Benefits Of A Modern Contact Center
Contact centers and their multifunctional capabilities can provide businesses with a competitive edge through improved agent performance, customer engagement and brand loyalty....more
Contact Center Analysts Aren't Immune From Baffling Service Experiences
YOU EVER find yourself checking to see if Mercury is in retrograde after a series of wacky contact center interactions? Just me, then? I guess I could have seen that coming....more
7 Innovative Ways To Modernize Your IVR
Interactive Voice Response is the first point of contact for callers. Here's seven ways to modernize it....more
AI
Artificial Intelligence Is Helping Cruise Ships
AI is making a splash in the cruise industry, helping companies reduce food waste and maximize onboard efficiencies, and giving customers the ability to enhance their vacation experience through apps and high-tech devices....more
Efficiently Scaling AI Data Infrastructure With Ocient
As the volume of data supporting AI applications grows ever larger, it's critical to deliver scalable performance without overlooking power efficiency....more
4 Essential Lessons In AI Governance
While some IT leaders have been caught off guard with emerging tech, others had the foresight to establish AI governance frameworks to keep things in check. Here, some share their proactive strategies and lessons learned....more
领英推荐
Top AI Answer Generators
Top AI Answer Generators: Answers to Your Questions...more
Cloud
In The Wake Of Breaches, How And Why Cloud Security Must Change
What ways should cloud security evolve, especially as the impact of the Snowflake breach continues to cascade?...more
Security In The Public Cloud Explained: A Guide For IT And Security Admins
In this guide, IT security and industry experts share their top recommendations for protecting public cloud deployments...more
Why Supercloud Architectures Could Upend Cloud Computing - Or Not
The Future of Cloud Computing With Instant Cross-Cloud Migration...more
Java
Java News Roundup: Jakarta EE 11-M4, MicroProfile, InfoQ Dev Summit, KCDC, Commonhaus Foundation
This week's Java roundup for June 24th, 2024, features news highlighting: the Milestone 4 release of Jakarta EE 11; release candidates for updated MicroProfile specifications targeted for MicroProfile 7.0; the first-ever InfoQ Dev Summit Boston conference; the 2024 Kansas City Developer Conference (KCDC); and new projects that have joined the Commonhaus Foundation....more
Developer
Top 5 Emerging Programming Languages You Need To Learn
Mastering tomorrow's tech: a deep dive into five emerging programming languages reshaping the future...more
PeopleTek News
Why Positive Work Culture And Human Sustainability Matter In Today's Workplace
How people are treated in the workplace has been a topic of interest for decades (maybe even longer). Why then is it necessary to once again share the need for having a positive work culture, for treating workers like humans, and for building strong and lasting business relationships?...more
IBM News
Success And Recognition Of IBM Offerings In G2 Summer Reports
IBM offerings were featured in over 1,365 unique G2?reports, earning over 230 Leader badges across various categories....more
New 4th Gen Intel Xeon Profiles And Dynamic Network Bandwidth Shake Up The IBM Cloud Bare Metal Servers For VPC Portfolio
We're pleased to announce that 4th Gen Intel Xeon processors on IBM Cloud Bare Metal Servers for VPC are available on IBM Cloud....more
IBM Consulting And Microsoft Collaborate To Help Clients Modernize Security Operations And Protect Against Cloud Identity Threats
IBM and Microsoft announce strengthened cybersecurity collaboration to help clients simplify and modernize their security operations, and manage and protect their hybrid cloud identities....more
CxO Security Events
CSA: Securing LLMs: Top 5 Steps to Mitigate OWASP Top 10 Threats (July 10th)
Join our in-depth webinar to explore the top 5 AI security steps recommended to bolster your GenAI defenses...more
How to Use Threat Intelligence to Mitigate Third Party Risk (July 10th)
In this webinar, experts discuss how security teams can use available threat intelligence to identify third-party risk and work with partners to mitigate them. Learn how to decide what data to collect and how to correlate the information with internal data sources and those belonging to partners....more
A CISO's Checklist For Securing APIs And Applications (July 10th)
Building a robust API and application security program is a key objective for security leaders in any market. Join us on Wednesday, July 10 to learn how a CISO applies a best practices checklist for building an effective API and application security program....more
DARKReading: Next Generation Supply Chain Security (July 11th)
Meet like minded technologists for a round of introductions...more
BlackHat: EDR = Erase Data Remotely, By Cooking An Unforgettable (Byte) Signature Dish (July 11th)
In this talk, we will present a vulnerability (CVE-2023-24860) in a brand-new category that provides unauthenticated remote deletion of critical files such as the entire production database and causes a new level of DOS....more
ITNE News
The Power of Curated Newsletters...more