Secure, Resilient, and Ready: Shaun Kelly’s Vision for Nexus Tech

As Director of Technology, Shaun Kelly’s role is to ensure that Nexus’ tech and IT run smoothly, supporting both our internal teams and customers with high-performing, resilient solutions. He oversees Architecture, IT Support, Customer Support, Infrastructure, and Security, focusing on delivering secure, scalable systems that keep Nexus moving forward, rain or shine. Shaun’s approach is to provide Nexus with the tech muscle needed to maintain service excellence while safeguarding our data.

With nearly 40 years in the tech industry, Shaun’s experience spans sectors like financial services, hospitality, and software. He brings a wealth of knowledge in systems architecture, data engineering, and customer-facing technology solutions. Having managed high-performance tech teams and built data-driven platforms, he’s known for his ability to simplify complex operations and deliver actionable insights. Shaun describes himself as a bridge between tech and people, committed to making technology accessible and useful while ensuring it remains secure and resilient.

Q&A: Meet Shaun Kelly, Our Director of Technology

Tell us a little about your role.

My job is to oversee Architecture, IT Support, Customer Support, Infrastructure, and Security at Nexus, ensuring our solutions are scalable, resilient, and secure. It’s all about having the tech strength to support our teams and customers effectively, regardless of any challenges.

What is your background?

I’ve been in tech for nearly 40 years, with experience across industries like financial services, airlines, hospitality, and software. My career has focused on building secure IT infrastructure, managing customer tech solutions, and designing data platforms that streamline complex processes. I see myself as a bridge between tech and people, making technology simpler and more effective.

What sort of tech-led initiatives are you bringing from previous roles?

I’m passionate about data and automation. I’ve led projects that transform complex data into clear insights, while implementing automation systems that free up the team to focus on high-value work. At Nexus, I’m keen to ramp up our IT and data capabilities to be as efficient as a well-oiled Yorkshire tea factory.

What does tech-led mean to you?

For me, tech-led means technology isn’t just a support system; it’s the engine driving our strategy, innovation, and customer satisfaction. When we say we’re tech-led, it means our solutions—whether in architecture, data, or support—are built to drive efficiency, flexibility, and long-term growth.

Why is security and resilience important in a business like Nexus?

Security and resilience are fundamental to what we do. Our customers rely on us to keep their rentals moving, and any downtime or data breach would have significant impacts. By prioritising cybersecurity and building resilient systems, we protect not only our customers’ data but also the trust they place in Nexus.

How can Nexus further innovate through our architecture?

We can innovate by adopting a modular, API-driven architecture that allows us to integrate quickly with customer and supplier systems. A microservices approach would let us deploy updates faster, reduce downtime, and increase flexibility to respond to market and customer needs.

What technological tools are we implementing to help streamline tasks?

We’re focused on cloud-based tools like Office 365, Teams, SharePoint, and OneDrive to boost collaboration and productivity across the team. We’re also excited to bring in Microsoft Co-Pilot, which integrates AI into our daily tools, helping us automate repetitive tasks, generate insights, and make faster decisions. For customers, these tools mean more reliable service, while for our team, they free up time for strategic work that drives Nexus forward.